Job brief

We are looking for a self-starter Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Pay can be negotiated depending on experience.

Responsibilities

• Tie workflow to schedule
• Efficient workflow to hit specified book times
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings

Requirements

• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Familiarity with mobile tools and applications
• Must have own tools
• Valid Drivers License
• Clean Driving Record

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Mechanical: 1 year (Preferred)

Work Location: In person