Auto Glass Specialists is Hiring a Member Service Representative - Saginaw Area Near Saginaw, MI
DescriptionFull Time - 38 hours/week Pay: $18.00/hour-$20.00/hour Location: Saginaw Area Position SummaryTo provide exceptional, excellent member service and direct the delivery of products/services by offering solutions to address members’ financial needs. Sales efforts will occur through face to face and outbound calls. The candidate will open, service and problem solve all various types of accounts, products and services. The candidate must be a team player with a can-do-attitude, display a high level of integrity, and possess excellent interpersonal skills. They must have an excellent record of providing outstanding member service while meeting sales and operational goals. Essential Function And ResponsibilitiesTaking members and providing excellent member service by cross selling products and services. Primary ResponsibilitiesThis includes, but is not limited to:
Actively and independently seeks knowledge of all products and services to effectively cross-sell, as solutions, in meeting financial needs.
Focus on obtaining new membership through outbound calling, networking with local businesses, and other referral based avenues.
Responsible for the quality of new accounts opened, including attaining goals and total job standards set by Department Manager.
Acts as liaison between members and various departments
Confers with members by telephone or in person to provide information about products or services
Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties
Must comply with established policies, procedures and membership requirements when working with member’s accounts.
Performs duties and serves members and co-workers in accordance with our A-Plus Standards and meets specific department/individual standards.
Performs all duties and responsibilities of a loan interviewer, providing information on loan products and services, including calculating debit ratios and payments, quoting rates, payoffs, taking applications, and closing loans.
Proactively solicits and asks for our members business in order to deepen relationships and to increase share growth through a variety of contacts as directed.
Must understand and comply with all federal and state laws and regulations including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls.
Perform other duties as assigned.
Provide SPARK! Member service, have strong communication skills (verbal and written) and be able to find solutions to difficult problems.
Understand and can comply with all Federal and State laws and regulations including the Bank Secrecy Act, Patriot Act, Military Lending Act, Office of Foreign Asset Controls, FCRA, Graham Leach- Bliley, and all applicable lending regulations.
RequirementsQualifications:
Candidate must be knowledgeable of Credit Unions product and services and demonstrate the ability to cross-sell and build deeper relationships with our membership
Strong attention to detail and accuracy
Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA
Be adaptable to change and embrace member service standards
Ability to learn new tasks and processes quickly and efficiently
Excellent written and oral communication skills
Proficiency in Microsoft Software
Skills And Abilities
Level of trust and diplomacy is required, in addition to normal courtesy and tact
Work involves extensive personal contact with others and is usually of a personal or sensitive nature, confidentiality and professionalism
Working knowledge of Microsoft Outlook, Word and Excel
Comfortable learning and adapting to new systems, processes and change
Must be able to operate all basic office equipment
Must be able to demonstrate the TMA process during member conversations
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Education
High School Diploma, GED equivalency or higher
Mathematical Skills
Ability to calculate figures and amounts such as add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Reasoning Abilities
Ability to define problems and seek solutions for members
Certifications, Licenses
Must be bondable.
Internal annual compliance testing required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is professional and typically moderate
This job Description is not a complete statement of all duties and responsibilities comprising this position.