A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated individual to assist policyholders with servicing policies and evaluating coverages for cross-selling opportunities. Additionally, this job processes requests from policyholders and answers policyholder questions regarding existing business. The position requires the person to: Communicate and work policyholders, and associates at all levels. Begin to establish working relationships with policyholders. Accurately answer questions from policyholders, in coordination with other departments and divisions as necessary. Learn to collect pertinent information from policyholders and educate them on each type of insurance in order to make recommendations based on their needs. Learn how to and then perform frontline underwriting in accordance with Company underwriting guidelines and rules on assigned new business applications, renewals, and endorsements. Policies are varying levels of difficulty. Learn the process and then bind coverage for policyholders in accordance with applicable eligibility rules and guidelines. Collect pertinent information from policyholders to timely and accurately open claims. Make computer inquiries and entries relating to policyholder accounts. Coordinate with lenders and mortgage companies. Communicate and explain non-renewal and cancelation decisions to policyholders. Study, obtain, and maintain non-resident licenses required by the Company or statute within the timeline established by the Company. Work with confidential and/or sensitive information, data, and matters in accordance with Company standards. Ensure accurate insurance coverage is provided to customers. Maintain punctual attendance according to an assigned work schedule at a Company approved work location. Desired Skills & Experience Several years of related experience and/or training or Bachelor’s degree is required. This requirement may be waived or changed, at Company discretion, by prior education and/or experience. A minimum of two years of customer service experience is preferred. Must be able to obtain the necessary resident and/or non—resident licenses needed to complete assigned work. Benefits Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you! Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. *Please note that the ability to work in the U.S. without current or future sponsorship is a requirement. Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service. We are proud to have been ranked among the Fortune 500 every year since 2002 and certified as a Great Place to Work every year since 2016. Find out why working here is more than just a job - apply today! Not sure what type of position you're looking for? Click the button below to send us your resume.