9 Technical (Level 2) Support Agent Jobs in Sarasota, FL
Automated Retail Technologies is Hiring a Technical (Level 2) Support Agent Near Sarasota, FL
Location: Hybrid (candidate can live in Sarasota, Chicago or Las Vegas...work from home with occasional visits to local office)
Work Hours: 7am – 7pm Sunday through Saturday
FLSA Classification: Full-time/Hourly/Non-Exempt
Salary Range: $26-$30 per hour
Reports to: Support Manager
Original Date: 8/08/2023
Revised Date: 4/15/2024
About Automated Retail TechnologiesAutomated Retail Technologies (ART) develops intelligent, automated, self-contained kiosks that serve delicious food. Our flagship kiosk is the industry leading Just Baked Smart Bistro, which serves delicious hot food such as hot cinnamon rolls, White Castle sliders, and an evolving wide variety of other sweet and savory foods. ART is a distributed team, with primary locations in Sarasota FL, San Diego CA, and Las Vegas NV. Please see: https://justbakedkiosk.com/
Job brief:As a Technical Support Agent at Automated Retail Technologies, you will play a crucial role in providing advanced technical support to our valued customers and clients for our Just Baked – Smart Bistro. You will be responsible for troubleshooting complex technical issues, assisting Customer Support Agents, and ensuring customer satisfaction through timely and effective problem resolution.
Summary of Key Responsibilities:
- Investigate and resolve complex technical issues escalated from Customer Support Agents or reported directly by customers or clients. This includes hardware, software, and network-related problems.
- Develop and maintain an in-depth understanding of the Just Baked – Smart Bistro, services, and technologies to provide accurate and efficient technical assistance.
- Create and maintain detailed and accurate records of customer interactions, troubleshooting steps, and issue resolutions in CRM system.
- Collaborate closely with Customer Support Agents, Level 3 support, and other cross-functional teams to ensure seamless issue escalation and resolution.
- Communicate technical information to non-technical customers in a clear and understandable manner.
- Manage customer expectations regarding issue resolution timelines.
- Contribute to the development of knowledge base articles and training materials for Customer Support Agents.
- Identify trends in customer issues and recommend improvements to products or services.
- Provide constructive feedback to the product development team based on recurring technical issues reported by customers.
- Associate’s degree in a relevant field or equivalent work experience preferred.
- 3-4 years’ experience in technical support, preferably in a Level 2 or similar capacity.
- Proficiency in automated kiosks, electrical and refrigeration is preferred but not required.
- Strong problem-solving and troubleshooting skills.
- Excellent verbal and written communication skills.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- None.
- None.
- Work from home, must have room in home for designated, quiet workspace
- Exposure to warehouse environment that may include loud noises.
- Exposure to fluorescent lighting in an office environment.
Affirmative Action/EEO Statement:ART, LLC is committed to providing a safe and respectful work environment that promotes diversity, equality and inclusion in accordance with all applicable local, city and county, state and federal laws. Additionally, ART, LLC provides equal employment opportunities to all qualified applicants and employees regardless of race, sex (including gender identity and pregnancy), sexual orientation, national origin, religion, family or parental status, disability (including physical, mental or emotional), genetic information, military service, age, marital or civil union status or any other status as protected under federal, state or local law.
ADA Disclosure:ART, LLC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodations are needed to participate in the job application or interview process, or to perform essential job functions, and or to receive their benefits and privileges of employment please contact the Human Resources department.
Automated Retail Technologies LLC participates in E-Verify
Job Summary
Full Time
$59k-83k (estimate)
02/10/2024
07/08/2024
automatedrt.com
Sarasota, FL
<25
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