Overview:

• Schedule and assign daily work objectives for the service consultants
• Monitor performance and counsel service consultants with behavioral or performance issues
• Train, coach, supervise and assist service consultants
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
• Maintain all supplies required to operate the service drive
• Communicate with team leaders to determine status of jobs
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
• Partner with all other dealership personnel to ensure quality of service provided to customers
• Perform quality inspections of vehicles being returned to customers
• Follow up with customers to ensure satisfaction with service work
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in an auto repair facility
• Ability to collaborate with other dealership personnel
• Must have a valid driver's license
• Ability to drive manual transmission vehicles
• Demonstrated communication and interpersonal skills
• Demonstrated customer service skills
• One year of supervisory experience (preferred)
• Ability to operate an automobile