77 Client Support Specialist Jobs in Jacksonville, FL
AutoScribe is Hiring a Client Support Specialist Near Jacksonville, FL
As a Client Support Specialist, you'll be responsible for:
- Delivering exceptional customer service through technical and payment support
- Collaborating with cross-functional teams to resolve client issues
- Enhancing the overall client experience by addressing and anticipating needs
Essential Functions
- Ensure a positive client experience through high quality service and communication
- Capture, update and maintain client contact information
- Respond to front-line client issues through research (ex. email research, KB, and peer assistance)
- Documentation of work flows and processes
- Provide client training as needed
- Trouble shoot and provide recommendations on design and categorization of tickets within the support ticketing system. Productize the organizational response and best practices
- Document and update involved parties on incident status through service desk management system and all means of communications available
- Identify, diagnose and escalate situations requiring urgent attention
- Drive fix and provide an accurate resolution
- Manage files, databases and execute reports
- Provide support to internal teams
- Monitor file transfers
- Rotational on – call support outside of standard business hours
- Engage in continuous performance evaluation and training projects
TravelTravel outside the local area is not expected for this position.
Education And Experience
- Associate’s degree or equivalent business experience
- Two years of technical help desk support experience
- Relevant experience in the financial, banking or ACH payment processing industry is strongly preferred
- Strong reconciliation skills
- Demonstrated success in managing client needs and expectations
- Highly organized with experience in the documentation of work flows and process
- Proficient knowledge of Windows Operating Systems and Microsoft Office products
- Ability to read, develop or learn SQL query statements along with familiarity with XML and JSON file formats would be a plus
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Job Summary
Full Time
IT Outsourcing & Consulting
$49k-61k (estimate)
07/13/2024
09/12/2024
autoscribe.com
GAITHERSBURG, MD
25 - 50
1989
ROBERT POLLIN
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for Client Support Specialist include Customer Service, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist positions, which can be used as a reference in future career path planning. As a Client Support Specialist, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist. You can explore the career advancement for a Client Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
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