37 Regional Service Manager Jobs in Derry, NH
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Regional Service Manager
$112k-146k (estimate)
Full Time | Retail
3 Months Ago
autostore is Hiring a Regional Service Manager Near Derry, NH
SummaryAs a Regional Service Manager, you will play a pivotal role in overseeing the delivery of outstanding service and support to AutoStore Partners within a designated region. This position requires a dynamic leader with a strong background in service management, a passion for customer satisfaction, and the ability to drive operational excellence across multiple service teams.
Responsibilities
Responsibilities
- Responsible and Accountable for all Service and Support Operations within the defined region
- Own and regularly review the strategy for the region
- Responsible for assisting other regions as part of a Global Department
- Ensure Regional and Global KPI’s are tracked and achieved
- Lead and Mentor team members within the region
- Attend periodic Partner Service Review Meetings
- Responsible for ensuring the region is equipped with tools and skills to service Partners effectively and in line with the departmental strategy
- Responsible for continuous improvement of People, Processes and Technology
- Oversee recruitment and onboarding for new hires within the region
- Ensure regular 1-1 meetings with direct reports
- Host regular regional team meetings
- Manage regional escalation and ensure relevant AutoStore stakeholders are kept updated
- Establish and maintain a trusted relationship with senior and key stakeholders internally and externally
- Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department
- Own training delivery in the region in line with The AutoStore Academy
- Accountable for expense control and warranty approval within the region
- Strong Team Management and Leadership
- Customer and Partner Centric Approach
- Analytical approach and attention to detail
- Understanding of core AutoStore Technology and Products
- Continuous improvement mindset
- Results driven
- Excellent communication skills both verbal and written
- Ability to work under pressure and to deadlines
- Proactive and Preventative approach
- Able to travel to AutoStore or Partner/Customer locations as necessary
- 6 years’ experience in the Support Leadership Role
- Must be able to relocate or commute to the Salem, NH area
- Able to demonstrate best practice thinking and expertise
- ITILv4 or familiarity with similar process methodologies
- Ideally College or University Educated in a relevant field
- Knowledge of Analytical Tools for KPI Tracking
- Knowledge of Case Tracking Tools
- Competitive benefits including employer paid healthcare options!
- Flexible time off – we want to give you the time back for a proper work life balance
- HAS contributions
- Excellent 401K matching!
- AutoStore does not accept agency resumes. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$112k-146k (estimate)
POST DATE
03/25/2024
EXPIRATION DATE
07/13/2024
WEBSITE
autostoresystem.com
HEADQUARTERS
FINAGHY, NORTHERN IRELAND
SIZE
200 - 500
FOUNDED
1995
CEO
NIALL WARRING CREIGHTON
REVENUE
$10M - $50M
INDUSTRY
Retail
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