3 Technical Support Specialist Jobs in Salem, VA
autostore is Hiring a Technical Support Specialist Near Salem, VA
Salem, New Hampshire - Hybrid
Key Responsibilities
- Respond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.
- Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules
- Attend and actively participate in weekly Technical Support Specialist TSS/TSS Lead meetings to stay updated and contribute insights
- Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery
- Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues
- Serve as an instructor in AutoStore Academy trainings, sharing expertise and best practices with partners
- Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook
- Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department
- Foster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution
- Actively seek new knowledge
- Apply analytical thinking to break down complex problems
- Understand and can explain the key elements of AutoStore technology and business model
- Make relevant knowledge accessible for others
- Uphold a calm mindset when under pressure and in times of uncertainty
- Proficient in mechanical/electrical aspect
- Prioritize customer and partner satisfaction
- Analytical with attention to detail
- Deep understanding of AutoStore technology
- Embrace continuous improvement
- Excellent verbal and written communication
- Thrive under pressure and meet deadlines
- Proactive problem-solving approach
- Willingness to travel as needed
- Follow HSE standards at all times and keep up to date with revisions
- Able to demonstrate best practice thinking and expertise
- Ideally College or University Educated in a relevant field
- Knowledge of Analytical Tools for KPI Tracking
- Knowledge of Case Tracking Tools
- Competitive Compensation
- Unlimited PTO!
- Generous 6% 401K Match
- Full Medical Benefits
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Job Summary
Full Time
$85k-107k (estimate)
06/27/2024
07/15/2024
autostoresystem.com
FINAGHY, NORTHERN IRELAND
200 - 500
1995
NIALL WARRING CREIGHTON
$10M - $50M
Retail
Related Companies
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
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Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
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