Job Title: Partner Support Specialist I
Department: COR-Partner Support
Location: Remote
What We Do:
Autura is towing the line when it comes to revolutionizing how cities, counties, and states use software to revitalize operations for towers, law enforcement, government officials, and vehicle owners. We're not just driving change; we're leading it with our innovative SaaS software solutions. Our identity is fueled by four dynamic solutions: Towing, Marketplace, Data, and Parking. Each crafted to tow-tally enhance safety and efficiency at its core. Autura is committed to paving the road to a safer, smarter future for all.
Our Mission? We're not just changing lanes; we're determined to set the industry standard and tow the technology game to the next level.
About the Role:
At Autura, we're all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we're looking for a Partner Support Specialist I to join our Core Partner Support Team. As the Partner Support Specialist I you will be responsible for providing exceptional support to over 70 agency partners and 600 towing and impound providers in our network across several regions. You will be the first point of contact for partner inquiries, troubleshooting, and issue resolution. The ideal candidate will be driven by the challenge of providing high quality service to our clients and partners to ensure our users have an awesome experience working with Autura!
What You'll Be Doing:
Deliver exceptional and prompt customer service to partner inquiries through various channels including, phone, email, and additional tools.
Engage actively in meetings and training sessions as needed to stay updated on processes and industry knowledge
Identify and troubleshoot technical issues reported by partners and escalate complex issues when necessary
Provide clear information to partners regarding products, services, and policies.
Document accurate and up-to-date records of interactions or issues
Maintain our internal inventory management system, accurately recording essential tow information through data entry
Coordinate, oversee, and dispatch tow operations in multiple regions, ensuring smooth dispatch and monitoring processes
About You:
The ideal candidate will possess:

• 2-3 years' experience in a customer support experience or in a similar role
• Strong problem-solving skills
• Exceptional communication, both written and verbal
• Familiarity with smartphone technology and web-based applications preferred
• Ability to work in a fast-paced environment and adapt to change
• Track record of working in both a team environment and independently
• Detail-oriented with excellent organization and multitasking abilities
• Motivated to learn and takes initiative

Who We Are & Benefits:
Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health, dental, vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.
Equal Opportunity Employer:
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.
For this role, the hourly pay range is $16 to $19. Total compensation also includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.