Description

Auxillium is the most unique call center in the US and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker’s comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete. https://auxilliumusa.com/.

About Our Client

Our client is a sports technology company in the Golf Industry with a passion for its customers and for having fun! Our Client is looking for a highly motivated team player to join our outstanding customer service team. As a Product Support Specialist, you will provide top-tier customer support to clients, customers, and end users. Manage case logs and resolutions and maintain an exceptional level of customer service. Our Client is looking for someone with customer service skills, gaming experience, as well as a strong background with computer hardware, Windows OS, and/or other software programs.

Requirements

Primary Functions:

• Provide customer assistance with Client hardware and software. 
• Diagnose, troubleshoot, and resolve issues with product installation, general troubleshooting, and application usage over the phone or by email. 
• Perform software/application configurations and updates as needed. 
• Create and document customer contact case history Client Customer Relations Management (CRM) tool.
• Follow up to ensure resolution and customer satisfaction in certain situations.

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.

Required Education, Experience, and Skills:

• Experience in a customer focused position preferred.
• Experience with technical support, computer support, or gaming preferred.
• Proficiency with computers Windows OS, O365, MS Office, Mac OSX, etc.
• Knowledge of PC’s or devices including how to build, configure, troubleshoot, or repair.
• Working experience with hardware, software, and configuration. 
• Excellent critical thinking skills, problem solving and strategic thinking abilities.
• Working knowledge of gaming and support devices.
• Maintain high degree of accuracy and great attention to detail.
• Communicate effectively, professionally, clearly, and courteously with customers.
• An understanding of electronics which includes low voltage data wiring.
• Experience in troubleshooting projectors, amplifiers and other in-home electronics and the techniques used in connecting.
• Ability to work in fluid and ever-changing situation.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive Team Member.

Work at Home Requirements:

•  Internet Requirement, you will be required to meet our equipment and connectivity requirements in advance of your training start date. This includes:
• Hard wired Internet
• Current minimum speed requirements are 30 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services. 
• Excellent critical thinking skills, problem solving and strategic thinking abilities.
• Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
• Maintain high degree of accuracy and great attention to detail. 
• Communicate effectively, professionally, clearly and courteously with patients and medical providers. 
• Proficient in information management programs and MS Office. 
• Knowledge of medical terminology
• Ability to work in fluid and ever-changing situation.
• Willingness to adapt to Auxillium’s highly positive culture as a supportive Team Member.

Job Requirements:

• Orientation and the first two week of training will be in person at our contact center located in La Junta, CO. Applicants must be able and willing to commute for this weeklong training.
• This is a secure work from home position. You must reside in the Pueblo or Colorado Springs area to apply for the position.

Benefits:

• Work from home (no commute).
• Opportunities for professional growth and advancement.
• Recognizing and rewarding those who drive and deliver results.
• Respecting and valuing diversity, integrity, and teamwork.

Job Location:

Auxillium and all training classes are located in La Junta, Colorado, United States may 

Secure Remote Worker must reside in the Pueblo or Colorado Springs area

Position Type:

90-day Probationary period

Full-Time/Regular

Work from home

Hours / Schedules:

Multiple shifts available includes 8 hour shifts, 10 hour shifts, and 12 hour shifts. May be required to work at least one weekend day as the project operates 7 days a week. The hours of operation are 6A - Midnight, looking to recruit for evening hours. 

Pay Rate:

$15.50 per hour.

Benefits:

Auxillium offers a competitive benefit package for full time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans. For part time employees, a pro-rated paid time off program and 401K.