AVA Consulting is seeking a Video Conference Technician

Location: Austin, TX

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Job Description:

• The Video Conference Technician role is a position within the Video Conference Operations team, VC Ops, which focuses on delivering world-class video conference support and troubleshooting, meeting support to executive level business partners both on-site and remote.
• The technician actively monitors the system health and actively troubleshoots the platform and the technology ecosystem.
• Primary responsibilities include providing in-person and remote video conference services, technical support and professional customer service.

Responsibilities:

• Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.
• Provide on-site and remote video conference support for internal and external audiences.
• Actively monitor dashboards and monitoring systems for ecosystem.
• Manage the team inbox and calendar along with the global team.
• Manage the ticketing system and enter information into the event calendar.
• Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.
• Partner with employees across the company to accomplish tasks in a timely and responsible manner.

Requirements:

• 2-3 years of work experience in video conference technician roles.
• Knowledge of enterprise video conferencing.
• Experience with Zoom, Poly, Neat and Extron hardware and software.
• Knowledge of Samsung and NEC commercial grade equipment a plus.
• Basic experience with Microsoft Office Applications including Outlook, Word and Excel.
• Excellent communication skills: verbal, written, and participating in working meetings
• The ability to execute problem-framing, problem-solving and project management skills.
• Must join and participate in weekly team meetings.
• Willingness to be flexible and adapt to change in a global environment.
• Ability to self-start and self-direct work.

NOTE: Interested Candidates can apply by sending their Updated Resume and Contact Details.

Ron Tolson

AVA Consulting

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