Job Type

Full-time

Descriptio

nWe are looking for energetic, driven, service-oriented individual to fill our Member Experience Advocate - Universal position at our Chelsea branch. In this role, the Member Experience Advocate - Universal will serve as a full-service liaison between the members and the Credit Union. The Member Experience Advocate – Universal will perform transactions, open accounts, resolve issues, originate loans, and manage the lobby. In this role, the Member Experience Advocate - Universal will be offering members a personal experience from the moment they enter the branch, to the moment they leave

.
Functions and Responsibilitie

• s:Responsible for rotating branch duties, including paying and receiving function
• s.Responsible for accurately processing and adhering to Avadian’s Operations and Protocol
• s.Cultivate member relationships and use retail strategies along with Avadian’s Preferred Way of Selling to develop sales leads and provide needs based solutions to members from Avadian's full range of financial products and service
• s.Adhere to action plans, goals and objectives, secret shops, corporate initiatives, and training opportunitie
• s.Explain consumer, mortgage, and business loan products to members, profile members' needs, and recommend loan option
• s.Support the branch member retention and relationship expansion through regular contact with existing and potential member
• s.Maintain a thorough knowledge of all Avadian products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedure
• s.Maintain a thorough knowledge of Avadian’s client relationship management system (CRM) including referrals, sales and contact events, phone logs, extended information, and report
• s.Request, evaluate, and interpret credit information from Credit Bureau reports to ensure compliance with Avadian guidelines and federal regulation
• s.Explain reasons for denials and explore options for members when accounts are denie
• d.Possess a good understanding of the consumer loan process, guidelines, and a complete understanding of IRA'
• s.Balance the branch vault, CDM, and ITC, as necessar
• y.Fill in at other branches as neede
• d.Prompt and regular attendance is require
• d.Perform other duties as assigne

d.
Experience Requir

• ed:One to three years of retail banking experien
• ce.Sales quota experience or sales management experien

ce.
Education: A high school diploma or

GED.
Other Requirem

• ents:Must be comfortable providing needs based solutions to mem
• bers.Must have a competitive nature and be goal dr
• iven.Must have the ability to work in a fast paced environ
• ment.Must have the ability to use online computer systems, organize transactions and accurately manage large sums of m
• oney.Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professiona
• lism.Position will require employee to work on Saturdays from 8:45 a.m. until 12:30

p.m.
Rate: $21 per hour Comprehensive Benefits P

ackage
Please note - submitting a resume does not guarantee any future action by Avadian Credit

Union.
Avadian Credit Union is an Equal Opportunity