Technical / Functional Skills

IBM DataCap, Vignette Image Capture, IBM FileNet, Vignetter IDM

Experience Required

• Minimum two years working experience with AIX / Linux / Windows systems both in a user and administrator capacity
• Minimum two years working experience with scan / capture applications both in a user and administrator capacity : IBM DataCap, Vignette Image Capture
• Minimum two years working experience with content management applications both in a user and administrator capacity : IBM FileNet, Vignetter IDM
• Minimum one year experience or open to learn new technology such as Intellective product Unity.
• Minimum two years working experience with shell scripting or any other programming language
• Good working knowledge of DB2, MSSQL, and Oracle databases; NFS, NAS, and SSL technologies
• Good working knowledge of IBM WebSphere and IBM MQ technologies
• Good understanding of application lifecycle and code migration process
• Experience with ServiceNow, Tivoli, and office productivity tools

Roles & Responsibilities

• This individual contributor role will primarily be responsible for providing sustaining application and environment support :
• performing build and configuration of application environments, and creation of associated process documentation
• developing and documenting internal procedures for use in operational support of applications and environments
• monitoring of system performance, system resource planning and forecasting, and implementation of performance improvement activities
• end user application support, and application issue troubleshooting and resolution
• provide off-hours support for scheduled and occasional unscheduled activities as the need arises

Generic Managerial Skills

1. Good communication skills.

2. Thoughtful leadership and innovative thinking Positive customer service attitude Advanced communication skills, including business / technical writing and presentations

Last updated : 2024-06-13