We are seeking a skilled Implementation Specialist to join our team. The successful candidate will be responsible for deploying and configuring nQZebraworks solutions (PrintQ, ScanQ, BillingQ) for our clients. This role involves understanding client requirements, customizing solutions to meet those needs, and providing training and support to ensure successful implementation.

Key Responsibilities

• Client Consultation: Work closely with clients to understand their workflow requirements and how nQ Zebraworks solutions can meet their needs.

• Deployment and Configuration: Install, configure, and customize nQZebraworks products (PrintQ, ScanQ, BillingQ) to fit client environments.

• Integration: Ensure seamless integration with clients' existing systems, such as document management systems (DMS), financial management systems (FMS), and mobile devices.

• Support: Provide ongoing support and troubleshooting for clients post-implementation to resolve any issues and optimize the use of nQ Zebraworks solutions.

• Documentation: Create detailed documentation of the implementation process and configuration settings for future reference and client records.

Experience:

• Minimum of 7 years of experience in IT implementation or a similar role.

• NQZebraworks experience 3 Plus years.

• Experience with law firm workflows and document management systems (e.g., iManage) is highly desirable.

Technical Skills:

• Proficiency in serverless print management, secure print release, and centralized print queue management.

• Expertise in scanning workflows, including OCR, PDF editing, and routing to various systems.

• Familiarity with billing workflows, automated AR notices, and client/matter financial dashboards.

• Strong understanding of integration with Office 365, mobile apps, and multi-function devices.

• Experience in .NET, PHP, Powershell and SQL, running on-premise and on Azure Cloud

Soft Skills:

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to manage multiple projects and meet deadlines.