19 IT Support Engineer Jobs in Charlotte, NC
AVANCE HEALTH SYSTEMS INC is Hiring an IT Support Engineer Near Charlotte, NC
- Our hybrid schedule offers more flexibility throughout the week.
- We offer a comprehensive benefits package available on the first of the month following 30 days of employment.
- Our company-wide growth means consistent opportunities for advancement.
Core Responsibilities
- Provides technical support to all personnel
- Triage, Resolve, Document and close or escalate all support desk tickets
- Administers and manages all software and hardware to support daily operations including but not limited to:
- Desktop & Laptop computers
- Microsoft Office 365 and Azure
- Single Sign-on verification
- Ticketing System, monitoring platforms and other IT support software tools
- Creates all new employee accounts for Active Directory, Exchange Mailboxes, Distribution lists and other back-office systems
- Set up new user laptops and desktops
- Manages Microsoft Active Directory
- Installs and maintains all computer equipment
- Communicates standards for appropriate use of technology to personnel
- Properly maintain IT asset inventory
- Troubleshoot client laptops, desktops, printers, and basic network connectivity problems
- Maintains both local and cloud based VOIP deployments
- Identify, evaluate, and prioritize customer problems and complaints
- Image and configure company laptops and desktops
- Accomplishes all tasks as assigned or become necessary
Qualifications
- Bachelor or Associates degree in Information Technology or related field preferred
- High school diploma with at least two years’ experience in an IT support role required
What are we looking for?
- Great Customer Service skills
- Proficiency with computer hardware and Windows 10
- Experience with Microsoft Office 365 suite
- Able to prioritize and execute tasks in a high-pressure environment
- Working knowledge of:
- Copper, fiber, and wireless networking components and connections
- Network switches, and firewalls
- Moves adds, changes to VoIP Telephone Systems
- Familiarity with Cyber Security best practice and HIPAA Compliance
- Ability to delivery excellent customer service while delivering technical resolution to IT issues
- Ability to troubleshoot, repair, and maintain computer equipment
- Ability to communicate effective in both oral and written form
Schedule
- Monday-Friday 10am-6:30pm OR Tuesday-Saturday 8am-5pm
Job Summary
Full Time
$63k-78k (estimate)
06/19/2024
08/18/2024
The job skills required for IT Support Engineer include Technical Support, Customer Service, IT Support, Networking, Microsoft Office, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Engineer positions, which can be used as a reference in future career path planning. As an IT Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer. You can explore the career advancement for an IT Support Engineer below and select your interested title to get hiring information.
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