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Avani Tech Solutions Private Limited is Hiring a Product Support Analyst Near Austin, TX
Experience8 Required (at least 3 years) Leadership of a help desk / service desk 8 Required (at least 2 years) Experience developing process / training documentation 8 Required (at least 2 years) Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. Preferred2 Preferred Experience gathering and analyzing performance metrics 2 Preferred Ability to guide knowledge transfer as staff roll off and on the service desk