36 Technical Support Analyst Jobs in Seattle, WA
Avani Tech Solutions Private Limited is Hiring a Technical Support Analyst Near Seattle, WA
- Rapid response and ownership of issues and requests reported by customers in person, and via telephone, email or support ticket
- Document and report on all work performed on behalf of customers
- Maintain accurate inventory and support records
- Work with service providers to expedite and resolve issues impacting productivity
- Produce verbal and written status reports with emphasis on high-profile issues
- Adhere to company and business unit policies and standards
- Establish and maintain relationships with service providers, manufacturers, resellers and contractors
- Exercise discretion as appropriate
- Proactively monitor, assess and address support requirements
- Create system and support documentation as required
- Provide backup scheduling support to Post Production Engineering
- Well-developed sense of urgency
- Enthusiasm, resilience, and a positive attitude
- Maintain a professional appearance
- Enjoy working on a team and comfortable sharing responsibilities
- Superior customer service and people skills
- Must be an exceptional communicator
- Field experience supporting a variety of technologies and services (see below)
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange, and Active Directory
- Work and complete projects with minimal supervision
- Attention to detail
- Ability to juggle time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Business Casual Dress, Reliable transportation
- Lift, carry and transport computer equipment
Windows 7, Windows 8, Mac OS, Linux or UNIX experience NOT required but would be a PLUS, iOS, Blackberry, Android, Active Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote connectivity (i.e. LogMeIn or Bomgar), Citrix, virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking, wireless and mobile networking, Mobile Device Management (i.e. MobileIron), Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), A/V equipment, Helpdesk ticketing systems (i.e. ServiceNow, SysAid), hard drive encryption products (i.e. Apple Filevault, PGP, Credant), enterprise backup products (i.e. Connected Backup), SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/soho network equipment (i.e. routers, switches, wireless access points, powerline ethernet adapters, etc.)
DAILY TASKS
- Answer calls coming in to the support line and assist users (escalate as needed)
- Check ticket queue, emails and voicemails for any overnight escalations
- Check team member out of office status for proper coverage in all areas
- Check ticket queue for assigned zones
- Any open tickets that have been not assigned
- Check aging tickets for status
- Check pending tickets to see if intervention or additional resource is needed
- Reassign or escalate any tickets as needed
- PPE Scheduling support as needed
- Check and handle client compliance and access issues
Job Summary
Full Time
$75k-93k (estimate)
06/23/2024
12/18/2024
The job skills required for Technical Support Analyst include Technical Support, Troubleshooting, Customer Service, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.
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