In this role, you will report to Manager, Onsite Services and will work closely with the Avantor's Lab and Production Services team of over 1,500 on- and off-site expert personnel and our customers to perform customized, mission-based lab work and research protocols that help return time back to science.

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we're looking for

* Education: High School Diploma or GED required, Associates degree or undergraduate degree in business or science related field is preferred.

* Experience: 4-5 years applicable experience in customer services/purchasing/or account management, previous experience managing associates is required, forklift Certification a plus, spill containment , IATA, DOT, IMDG and Hazwoper training a plus, GMP and GLP training a plus, CPR training and OSHA Right to Know preferred, Inside sales experience and cross referencing skills a plus, potential to manage Scientific Services, Valid Driver's License and transportation.

* Collaboration Tool:Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel

Preferred Qualifications:

• Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.

• Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access

• Excellent customer service skills; display a professional can do attitude

• Basic purchasing and inventory knowledge

• High regard for safety, quality and adherence to protocols, policies and procedures

• Must be flexible, adaptable, and multi-task oriented

• Ability to self-manage and self-motivate; forward thinking

• Strong verbal and written communication skills skills to interact with both customers and various departments within Avantor

• Proficient in trouble shooting

• Understanding of, and ability to administer Avantor's policies consistently Ability to make sound business decisions with limited consultation with manager.

How you will thrive and create an impact

Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

• Lead and directs team efforts as well as performs work provided in SOW related to customer requirements.

• Coach and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.

• Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance

• Provide training and development as well as back-up to associates to perform required tasks.

• Perform administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.

• Create and maintains: SOP?s, SOW?s, SPI?s and KPI?s.

• Act as a liaison between customer, Avantor services and Avantor sales.

• Ensure GxP Compliance and Good Documentation Practices.

• Bring Value to the customer from personal development in the industry.

• Perform other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Dare to go further in your career. Join our global team of 14,000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.