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IT Support Specialist Level 2
Job Description
The IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.
Position Responsibilities and Functions
Candidate Required Minimum Qualifications and Skills
Full Time
$66k-83k (estimate)
06/23/2024
07/12/2024
DACULA, GA
25 - 50
2018
EDWARD J WRIGHT JR
<$5M
IT Outsourcing & Consulting