What is a Guest Services Representative at AVE?

Guest Services Representatives are the face of AVE and are responsible for setting a great first impression to residents, clients, prospects, and all other visitors to the community. AVE's top priority is to provide a superior level of service to ensure our residents' needs are met and expectations are exceeded. Our Guest Services team members approach delivering AVE's high standards of service with a positive and enthusiastic attitude each and every day.

You will thrive in this role if...

• You are proactive. Guest Services Representatives anticipate and address residents' needs and urgently follow up on any questions or concerns as needed.
• You have an eye for detail. You will keep all reservations up-to-date with detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
• You have excellent communication skills. You will communicate with residents and guests directly by responding to requests via emails, phone calls, and face-to-face interactions. You will also communicate internally through coordination with management, maintenance, and housekeeping team members regarding move-ins, move-outs, make-readies, and work orders.
• You are highly organized and skilled at multi-tasking. You will be responsible for day-to-day operations at the property, such as creating key cards, logging packages, check-in and check-out procedures, servicing the coffee station, and more.
• You are a team player. You develop and maintain positive and professional relationships and actively contribute to the team achieving AVE's business goals.
• You know and love your community. You will help residents and clients with directions and recommendations for points of interest in your area.
• You have a passion for representing a luxury lifestyle. You will assist with sales efforts by greeting prospects with a smile and serve as a point of contact for VIP corporate clients.

Requirements

• Must have face-to-face customer service experience. 
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred. 
• Strong interpersonal and relationship building skills.
• Professional verbal and written communication skills.
• Detail orientation and excellent organizational skills. 
• Ability to problem solve as well as proactively alleviate potential resident concerns. 
• Willingness to master and use industry systems and programs (Yardi and/or Oscar experience is a plus!).
• Ability to work independently as well as in a team environment.

Must be able to work Fridays and Saturdays 10:00am to 5:00pm with flexibility to cover additional shifts as requested. 

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