Team Leader

Job Description

About us:

Avengers Cleaning Services is a cleaning service company. We are professional, agile and our goal is to bring a friendly smile and attitude to all of our clients and clean with care and respect to all of our clients. Our goal is to provide an exceptional cleaning experience to all of our clients. We value all our employees and seek to work together as a team and family with support, hard work, and kindness.

Avengers Cleaning Services is seeking professional, motivated, and passionate individuals who thrive on the satisfaction of cleaning and making a positive impact on other’s lives.

If you are someone with a strong work ethic, and a passion for cleanliness, this could be the perfect job for you. Join our team and be a part of a family that values your contribution and provides you with the satisfaction of knowing that your hard work makes a difference.

Job Descriptions:

· Under the general direction of the supervisor/Owner, the primary responsibilities of the Team Leader are to professionally and courteously greet, direct and assist clients and perform cleaning tasks.

· The cleaning tasks including but not limited to; trash removal, dusting, cleaning, re-stocking supplies for cleaning technicians, bathroom cleaning, kitchen cleaning, sweeping and mopping floors, vacuuming and other project and special services duties assigned.

Experience and Education:

· Three-year Team Leader experience with managing employees is a plus.

· A minimum of Two-years cleaning experience is required.

· Three personal and three professional references are required.

· Education requirement: High School Diploma or equivalent.

· Knowledge of specialty services such as hard floor care, carpet care, and upholstery cleaning is required.

· Understanding of OSHA Safety Requirements, SDS labeling and cleaning chemicals.

Qualifications:

· You enjoy working with different types of people.

· Must be trustworthy and honest.

· You enjoy working as a part of a team.

· You enjoy different work environments and can perform physically demanding work.

· You take pride in your attention to detail and a job well done.

· You like knowing that there is a process for providing great customer service.

· You want to learn new things and work in a variety of environments.

Minimum job requirements to be considered:

· Team Leader experience

· Valid driving license

· Cleaning driving records

· Total knowledge of general residential cleaning.

· Total knowledge of project work/special services such as carpet cleaning, carpet spotting, hard floor care and other specialty cleaning packages.

· Total knowledge of identifying surfaces and make recommendations for proper cleaning procedures, systems and equipment.

· Excellent conceptual thinking skills and the ability to identify and analyze complex and sensitive issues, problems, and conflicts and to use independent judgment to make decisions, and to recommend and/or implement solutions.

· Excellent knowledge and understanding of customer service best principles and practices.

· Legally authorized to work in the United States.

· Complete and pass a full background check.

· Must be reliable and committed – take pride in work, complete the tasks, on time and up to our company’s and customers’ standards.

· Communication – Speak, read and write English.

· Complete and pass a drugs and alcohol check.

· You are available to work Monday through Friday during the day, 7:30am to 5:30pm

· Must be able to work approximately 20-40 hours per week.

· Weekends as needed.

· Regular, consistent and punctual attendance is an essential function of this position.

· Ability to drive a car with valid, non-expired driving license.

· Reliable method of transportation to and from work.

· Driver license and driving record with no offenses is a must.

Physical Demands and Working Conditions:

· Physical ability to vacuum, dust, work overhead, and complete all house cleaning tasks in a timely manner.

· Must be able to lift and move objects up to 30 lbs. as necessary.

· Moderate physical activities, which may include pulling, pushing, lifting, reaching, bending and repetitive movements.

· Demonstrate skill and proficiency with cleaning equipment and supplies.

· Use of cleaning products, which require the use of personal protective equipment such as gloves, masks, and eyewear.

· Safety is of the utmost importance. Supervisors/Team Leaders must work in a way that complies with all safety regulations required by Avengers Cleaning Services and OSHA.

· No allergies to chemicals or pets.

Mental Demands:

· The job involves the ability to use independent judgment to make decisions and to recommend and/or implement solutions.

· The ability to listen and communicate clearly and to maintain positive interpersonal and cooperative relationships with staff, clients and management.

· The ability to plan, organize, prioritize, and accurately follow through on work activities with time constraints and interruptions to meet deadlines as well as to work independently with a minimum amount of direction and/or supervision.

· Ability to remain flexible, resilient, calm, maintain a sense of humor and to regularly present a well-groomed, professional image.

• Ability to exhibit desirable and appropriate behavior including integrity, industriousness, sense of urgency and confidentiality and independent judgment to provide for a cohesive working environment dedicated to achieving the organization’s goals.
• Ability to work effectively and respectfully with staff, managers, executives and others with a variety of working styles to achieve accountability and results using authority and influence sensitively to garner cooperation and maintain service excellence.
• Ability to work daily and effectively to balance stress of multiple projects, conflicting priorities, substantial workload, environmental ambiguity and changing plans through self-management and productive communication with the supervisor and management team.
• Ability to generate goodwill for the organization and its management among staff, clients, suppliers, referral sources, regulatory bodies, the general community and others pertinent to the business; demonstrate a strong commitment to client service and service excellence.
• Ability to meet the physical and cognitive requirements of the essential job functions.
• Ability to provide supervision and training of new employees, as well as give daily direction and Work Orders.

Essential Responsibilities:

• Responsible for specified locations and cleaning technicians working in those locations.
• Perform home walk-throughs and quality control inspections.
• Train cleaning technicians; assist management with organizing work schedule and assigning tasks.
• Safely drive company’s vehicle and follow all traffic laws.
• Setting deadlines and ensuring completion.
• Resolve employee problems or refer matters to manager/owner.
• Replenish supplies.
• Clean and maintain storage area and company vehicles in a clean, organized, and safe manner.
• Maintain and repair all equipment and supplies so they are clean and in a safe and operable condition.
• Reassign workload as needed.
• Conduct cleaning technicians’ performance reviews.
• Understand the strategy, vision and expansion model of the organization including a basic understanding of Avengers Cleaning Services’ business; be aware of and help to enforce organizational policies and best practices and procedures.
• Consistently support the general direction, initiative and specific final decisions of the Management Team in all aspects of the business; use influence sensitively to garner cooperation of management and co-workers.
• Completing reports: accidents; damage; incident; etc.
• Fill in for absent employees.

· Greet, direct, and assist persons who enter the home in a polite, respectful and helpful manner to ensure positive relationships. Screen and route requests to appropriate persons; Provide timely and accurate customer service support.

• Treat information acquired during work confidentially and responsibly.
• Complete all cleaning work to company’s standards.
• Empty all trash cans, replace liners, and clean receptacles as needed.
• Dust horizontal and vertical surfaces throughout the home.
• Clean kitchen counter tops, sinks, cabinet doors, outsides of appliances.
• Clean and sanitize bathrooms including countertops, sinks, tubs, showers, and toilets.
• Sweep, vacuum, and mop all floor surfaces.
• Greet homeowners in a polite, respectful, and helpful manner to ensure positive relationships. Screen and route requests to Team Leader, if necessary, provide timely and accurate customer service support.
• Perform other duties as requested or required by management.
• Must be able to read and explain SDS (Safety Data Sheet) sheets.
• Participate in cross-training with other positions both as necessary and as requested by supervisor to ensure that the workflow is uninterrupted during absences from work. This cross-training may involve learning at least one other position; also training at least one other individual to perform Supervisor work functions.

Benefits:

· $24/hr pay customers’ tips.

· Bonus and raises performance-based opportunities.

· Five paid major holidays.

· Paid training.

· Company’s standard is All-Green, Non-Toxic and safe cleaning chemicals and supplies.

· Paid Sick Time.

· Paid Vacation Time.

· Flexible schedule.

· Safe and friendly work environment.

· Team Leaders with valid driving license and clean driving record can earn more.

· All cleaning supplies are provided.

· All training is provided.

· All uniforms are provided.

· Free car wash

· Free massages by professionals.

· Paid Gym Memberships.

· A Company’s vehicle is provided so you do not have to put miles on your car.

· Career advancement opportunities – we promote within

· Develop friendships with your teammates and work as a team.

Job Types: Full-time, Part-time

Pay: $24.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Company car
• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Choose your own hours
• Monday to Friday
• No nights
• Weekends as needed

Supplemental pay types:

• Anniversary bonus
• Bonus opportunities
• Overtime pay
• Performance bonus
• Tips

Travel requirement:

• Up to 25% travel

Ability to Relocate:

• Fair Lawn, NJ: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: On the road