2 Associate Customer Success Representative Jobs in Naperville, IL
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Associate Customer Success Representative
$55k-70k (estimate)
Full Time | Business Services
1 Week Ago
Avenica is Hiring an Associate Customer Success Representative Near Naperville, IL
Position: Associate Customer Success Representative
Worksite Arrangement: 90% remote, with 3 days in-office per month, must be local to the Chicago area
Base salary: $45,000 plus bonus potential and company benefits
About AvenicaAvenica is a career-launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we jumpstart careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process. Learn more about Avenica and how we can support your job search at www.avenica.com .
OverviewAvenica is currently evaluating talent for two new Associate Customer Success Representatives in the e-commerce subscription industry. You will be responsible for assisting customers, educational support with their subscription services and how it can support business ventures, and working with invoices.
Description
Entry Level, Customer Service
Worksite Arrangement: 90% remote, with 3 days in-office per month, must be local to the Chicago area
Base salary: $45,000 plus bonus potential and company benefits
About AvenicaAvenica is a career-launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we jumpstart careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process. Learn more about Avenica and how we can support your job search at www.avenica.com .
OverviewAvenica is currently evaluating talent for two new Associate Customer Success Representatives in the e-commerce subscription industry. You will be responsible for assisting customers, educational support with their subscription services and how it can support business ventures, and working with invoices.
Description
- Educate and support customers on their subscription service and how it can benefit their business and network
- Assist customers with questions regarding billing, membership, and troubleshooting any technical inquiries as needed
- Provide training on subscription features online and over the phone
- Track past due invoices and follow up with the customer on billing questions, account updates, resend invoices, and renewal opportunities
- Bachelor's degree required, any major!
- Bilingual in Spanish (required)
- 2 years of customer service or call center experience
- Ability to learn new systems quickly
- Adaptable and comfortable in a fast-paced environment
- Strong critical thinking, analytical, and communication skills
Entry Level, Customer Service
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$55k-70k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/10/2024
WEBSITE
avenica.com
HEADQUARTERS
CHICAGO, IL
SIZE
50 - 100
FOUNDED
1998
TYPE
Private
CEO
LEE ERICKSON
REVENUE
$10M - $50M
INDUSTRY
Business Services
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About Avenica
Avenica is a recruiting firm that helps companies to recruit college graduates for entry-level positions.
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