47 Customer Experience Representative Jobs in Naperville, IL
Avenica is Hiring a Customer Experience Representative Near Naperville, IL
Location: Naperville, IL
Training Schedule: 8am-430pm CT (6-10 weeks paid)
Regular Schedule After Training: Must be flexible to work assigned 8hr shift between 7am-7pm CT, M-F only!
Worksite Arrangement: Hybrid, 2-3 days a week in office
Compensation: $20-$22/hr DOE benefits
About AvenicaAvenica is a career-launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers. By getting to know candidates beyond a resume and uncovering individual potential, we propel careers across the U.S. At Avenica, we put candidates first by advocating for them through the application and interview process. Learn more about Avenica and how we can support your job search at www.avenica.com .
OverviewAvenica is currently evaluating talent for a Customer Service Representative in the dental insurance industry. This person will be responsible for providing service to members and providers through effective communication as well as troubleshooting and resolving dental claim related inquiries. No prior industry experience required, and great opportunities for growth!
Responsibilities Of The Customer Service Representative
- Respond timely to verbal and written inquiries from members, providers, brokers, or group administrators.
- Accurately process claim adjustments.
- Review and process claims, and troubleshoot when necessary if there are technical errors or discrepancies.
- Maintain and follow up on documents for all adjustment requests, check investigations, overpayment letters and e-forms.
- Complete and maintain daily reports.
- 1-2 years in a high volume customer or call center environment required
- Must be legally authorized to work in the US, Avenica is not able to provide sponsorship at this time
- High School Diploma required
- Strong customer service skills
- Excellent communication skills
- Strong organization skills and attention to detail
- Strong computer skills
- Experience within insurance, healthcare, or dental is a plus, but not required!
- Bilingual in Spanish is a plus
#IND1
Job Summary
Full Time
Business Services
$39k-50k (estimate)
06/21/2024
07/19/2024
avenica.com
CHICAGO, IL
50 - 100
1998
Private
LEE ERICKSON
$10M - $50M
Business Services
Related Companies
About Avenica
Avenica is a recruiting firm that helps companies to recruit college graduates for entry-level positions.
The job skills required for Customer Experience Representative include Customer Service, Call Center, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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