4 Service Desk Technician Jobs in Dartmouth, MA
Aversan is Hiring a Service Desk Technician Near Dartmouth, MA
SERVICE DESK TECHNICIAN
Aversan Inc. (www.aversan.com) is a reputable Engineering Company that provides expertise in Systems Integration, Product Design/Development and Software/Product Testing for highly regulated industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified Service Desk Technician towork on leading edge technology products. The successful candidate for this position will be a part of highly motivated and highly technical work environment that feeds off the collective energy of a team-oriented workplace.Location: Halifax, NS (Fully On-site)RESPONSIBILITIES
- Support multiple locations at any given time.
- Support users onsite and offsite.
- Maintain the end-user working environments, that include: Workstations (desktop & laptops), Printers, Video conference equipment, Cellphones, VOIP desk phones and other peripherals.
- Ensuring the company's computing environment is stable and performing optimally.
- Proficient in the use of a ticketing system (specifically ServiceNow), and is expected to log all calls, walkups, IM’s, or any other type of contact with end users that will require their support.
- Provide a high level of customer service at all times.
- Closely monitor ticket queue for incoming tickets and route to proper teams if not able to resolve.
- Document all end-user requests and interactions in ticketing system completing all steps as defined.
- Provide technical account management for customers resolving issues and escalating when appropriate.
- Diagnose, troubleshoot and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
- Ability to setup, support and trouble shoot VTC (Video Teleconference) and VOL (Video Online).
BASIC QUALIFICATIONS
- Associates Degree in Information Technology.
- A minimum of 1-2 years of service desk operations with proven experience in Windows technologies. PC hardware troubleshooting skills required.
- Full Active Directory experience.
- Formal Windows class-room training and certifications Microsoft technologies.
- Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP required.
- Proficient with Windows Win10 operating systems and Microsoft Office required.
- Experience with PC hardware troubleshooting and repair skills required.
- Ability to travel to office and data center locations for on-site support, as needed.
- Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components.
- The ability to perform Windows network administration tasks and a broad knowledge and understanding of the entire Windows work environment is required.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Job Summary
Full Time
Business Services
$53k-65k (estimate)
05/08/2024
07/07/2024
aversan.com
MISSISSAUGA, ONTARIO
100 - 200
2003
TED SHERLOCK
$10M - $50M
Business Services
Related Companies
The job skills required for Service Desk Technician include Customer Service, Service Desk, Active Directory, Operating System, Microsoft Office, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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