89 Customer Success Manager Jobs in Philadelphia, PA
AVEVA is Hiring a Customer Success Manager Near Philadelphia, PA
- They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction.
- CSMs manage a set of accounts by creating success plans and executing against them.
- They regularly check-in with the customer, understand the customer's industry, business, and goals.
- They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner.
- They help the customer optimize the utilization of their existing and available products to ensure best practice adoption.
- They work in tandem with the Account Manager and hand off qualified opportunities for expansion.
- They act as the customer advocate internally to ensure timely and positive outcomes.
- They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment.
The Customer Success Manager will focus on these key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers.
- Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
- Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources
- Adoption – understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)
- Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts.
- Strong communication and presentation skills
- Ability to work well with cross-function and geographically distributed teams
- Strong multi-tasking ability with a keen sense of prioritization
- Strong relationship management and organizational skills
- Experience with project and program management methodology and techniques
- Strong presentation skills on AVEVA core technologies, business initiatives and services OR similar products ( PI System, PIMS, Industrial Applications, Industrial IT)
- ‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations
- Ability to think strategically, as well as tactically
- Proficiency in English and Spanish is needed. Fluent in Portuguese will be an added advantage.
- 2 years of experience with AVEVA software products working knowledge and/or similar products (PI System, PIMS, Industrial Applications, Industrial IT)
- Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday.
- Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry
- Experience in a Customer Success Management role is a plus
- Travel to customer sites and AVEVA offices might be expected (10% - 20% annually)
This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities)
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Job Summary
Full Time
IT Outsourcing & Consulting
$111k-155k (estimate)
06/22/2024
07/20/2024
PARIS, ILE-DE-FRANCE
3,000 - 7,500
2018
VALERIE FURCAJG
$200M - $500M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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