You haven't searched anything yet.
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate?experiences,?create new value, and enable?organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOULL DO
The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
Day-To-Day Responsibilities:
At a minimum, the Audio-Visual Technician Level 2 will accomplish the following tasks as part of their responsibilities:
Responsible for identifying defective or failed equipment and taking ownership to resolution.
Work with Estee Lauder support departments and Supplier Account Managers to provide proper resolution options.
Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems.
Perform remote troubleshooting for local and regional offices,
Provide reports and adhere to metrics outlined in the contract to provide Service Levels defined per agreement.
c. Required Skills:
At a minimum, the Audio-Visual Technician Level 2 will possess the following skills:
Able to perform routine testing and problem diagnosis for audio visual technologies.
Troubleshoot escalated issues from Audio Visual Technician Level 1 until resolved or escalated to a Level 3 technician.
Ability to read and utilize blueprints and audio / video flow diagrams.
Perform network troubleshooting to diagnose static and dynamic IP addresses.
Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback c.
Gather and analyze system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed.
d. Installations:
The Level 2 tech will be able to conduct Simple Installs for transactional orders, OFE products purchased through AVI-SPL, as well as hardware currently supported by AVI-SPL under this agreement.
Simple installation defined as or includes:
Existing infrastructure with reference drawings.
Any tools required to complete the installation must be non-powered.
Technicians to be assigned by AVI-SPL to execute hardware installation, device configuration and on-boarding services.
All requests must adhere to all local union standards for on-site work.
Estee Lauder to provide all necessary equipment, project management and guidance on simple installation requirements.
Estee Lauder and AVI-SPL to work openly together to define and refine the simple installation processes and procedures.
AVI-SPL to be flexible and work with Estee Lauder on a case-by-case basis on request outside of the standard process.
Items to Consider:
WHAT WERE LOOKING FOR
Must-Haves:
Nice-To-Haves:
WHY YOULL LIKE WORKING HERE
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
Full Time
$56k-75k (estimate)
06/24/2024
07/12/2024
pdalen.cnc.net
Tampa, FL
<25
Specialty Trade in Construction