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Avidex leads the way in the audiovisual and IT integration industry, providing innovative solutions to a diverse clientele. Our identity is shaped by a commitment to excellence, technical expertise, and an innovative spirit. As we continue to expand our horizons, we're seeking an Onsite Support Technician - I to strengthen our service team, as they deliver innovative solutions at the client site in the Greenwich, Connecticut region.
What We Offer:
Position Overview
The Onsite Support Technician - Level 1 provides hardware, software, and network support for Avidex products. This role involves working with Level 2 and Level 3 Support Technicians to troubleshoot and repair systems and equipment, including computers, servers, and hardware.
Daily tasks include monitoring the IPTV (Internet Protocol Television) dashboard and other Avidex products. The technician assists with the use of the Interactive platform, encompassing both patient education and entertainment products. They inform patients about the various elements of the system, enabling them to navigate and utilize it independently. The role also focuses on developing and maintaining strong customer relationships by responding to customers within required response times, keeping them informed of the resolution path, and verifying the complete resolution of reported issues.
Requirements
Responsibilities
Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.
Full Time
Specialty Trade in Construction
$67k-91k (estimate)
06/29/2024
08/30/2024
avidex.com
BELLEVUE, WA
100 - 200
2003
Private
JEFF DAVIS
$10M - $50M
Specialty Trade in Construction
Avidex designs, installs, integrates and provides technical support services for audiovisual equipment.
The job skills required for Onsite Support Technician - I include Troubleshooting, Planning, Customer Support, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be an Onsite Support Technician - I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Onsite Support Technician - I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Onsite Support Technician - I positions, which can be used as a reference in future career path planning. As an Onsite Support Technician - I, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Onsite Support Technician - I. You can explore the career advancement for an Onsite Support Technician - I below and select your interested title to get hiring information.