Description

Do you know, you have the power to change the course of someone’s life? Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people.

The Intake coordinator will coordinate all aspects of the referral and intake process for the dislocated worker and adult WIOA programs, as well as support the Minnesota Family Resiliency Partnership as needed.

INTAKE COORDINATOR RESPONSIBILITIES:

• Provide customer service to all potential program participants.
• Promptly respond to all inquiries regarding programs and services.
• Coordinate and facilitate both online and in person information sessions for potential participants.
• Screen potential participants for program eligibility
• Schedule and complete program enrollments for all eligible participants (online, in the office, and in the community).
• Assign participants to appropriate program based on eligibility criteria and assign career counselor based on best fit for the participant and case load sizes.
• Refer individuals to other programs or community agencies as appropriate.
• Contact manager for determination on case assignments, as necessary.
• Facilitate co-enrollment with other internal programs.
• Facilitate communication among all team members for coordinated services.

Qualifications

Education and Experience

• High school diploma or equivalent (GED).
• Minimum 1 year experience performing similar functions.

PREFERRED ABILITIES:

• Ability to learn quickly, interpret, explain, and execute complex program eligibility guidelines and contract goals.
• Possess critical thinking and effective decision-making skills to lead and coach team in program policies as needed.
• Ability to work effectively with a variety of people and personalities, including individuals from diverse backgrounds.
• Excellent participant-oriented, customer service attitude and skills.
• Strong communication skills with the ability to work effectively with internal and external stakeholders.
• Effective problem-solving and decision-making capabilities
• Excellent organizational and administrative skills with the ability to prioritize.
• Self-motivated with the ability to work independently with participants in remote or community settings.
• Competency in MS Office.
• Ability to work with adults experiencing barriers to employment.

Benefits We Offer:

• Medica health plan
• Health Savings Account (HSA)
• Nice Healthcare: offers chat, video visits and in home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan: with matching contributions
• 10 Paid holidays & generous PTO

IN ADDITION:

• Mission driven culture that celebrates diversity
• Clinical supervision towards licensure
• Competitive pay, based on education & experience
• Mileage reimbursement

Equal Employment Opportunity/Affirmative Action Employer. Avivo is an equal opportunity employer and will recruit, hire, promote and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.