Position Summary
The Program Coordinator, Sections and Student Chapters serves as a coordinator for all AWS Section and Student Chapter activity, providing information, resources, and support so AWS Sections and Student Chapters can operate as effectively as possible while generating meaningful opportunities for those our Sections and Student Chapters seek to engage.
In addition to supporting the operations of AWS Sections and Student Chapters, as a member of the AWS Membership Department team this role will also assist with Member and customer inquiries pertaining to AWS membership including, but not limited to, membership account maintenance.
Essential Duties

• Process requests for communication submitted by District, Section, and Student Chapter leaders, including acknowledging incoming requests, preparing communication for distribution, and distributing to the intended audience(s) as well as scheduling and facilitation of online meetings.
• Conduct ongoing research and implementation of contemporary communication styles to enhance engagement of target audiences.
• Use WYSIWYG formatting to update websites.
• Coordinate monthly newsletters and webinars.
• Maintain Digital Toolkit for use by District, Section, and Student Chapter leaders.
• Support AWS Section and Student Chapter charter and disbandment processes.
• Administer the AWS Section and Student Chapter Annual Reporting process and maintain activity logs.
• Support annual rebate and anniversary payment process applied to active AWS Sections and Student Chapters.
• Administer annual AWS Section Chair and Student Chapter Advisor gift program.
• Assist Manager, Sections and Student Chapters with day-to-day activities pertaining to AWS Sections and Student Chapters, to include but not limited to:
• Updating Section and Student Chapter Officer information in primary database.
• Coordinating distribution of materials requested by AWS District Directors, Sections, and Student Chapters.

• Coordinate Section library updates.
• Other duties as needed or required.

Supervision Exercised

• None

Required Knowledge, Skills & Abilities

• Commitment to and belief that unparalleled customer service is essential;
• Excellent project management skills, with the ability to set priorities, make calls, organize meetings, and execute work plans and timelines on multiple projects;
• Excellent English writing, editing, and proofing skills;
• Strong leadership and interpersonal skills, in order to effectively facilitate, collaborate and communicate with internal and external stakeholders to serve a diverse set of volunteers and customers across our programs;
• Ability to analyze, synthesize, creatively solve problems, and make decisions;
• Ability to prioritize and manage time-sensitive tasks;
• Strong computer skills (PC-based network environment, MS Windows/Office, Outlook);
• Proficiency with Adobe software, Microsoft Dynamics CRM or related CRM/AMS (basic functions), and SharePoint;
• Ability to run a web-based meeting (Teams, GoToMeeting, Zoom, or other);
• Ability to collaborate with the team using technology (audio and video conferencing, collaborative software); and
• Ability to work independently.

Preferred Qualifications Include

• Experience managing or supporting volunteers.
• Experience in a professional office environment
• Experience in communications management
• Experience working with non-profit board members and/or volunteers
• Experience supporting a professional organization/association/society
• Website management experience

Required Education And Experience

• Experience supporting a professional organization/association/society.
• Bilingual – Spanish language proficiency.

Special Requirements, Licenses, or Certifications

• None

Working Conditions And Required Physical AbilitiesWhen working on site, this position is located in a quiet to moderately noisy indoor office environment. Some travel required to attend AWS functions as needed. Bulk of work may be performed remotely; must attend meetings on site.
Individuals in this type of position must have the use of sensory skills in order to effectively communicate with other employees and the public through use of the telephone and personal contact as normally defined by the ability to see, read, talk, sit, stand, hear, use of fingers in order to handle, feel or operate objects and write. Must have the physical capabilities to move about the office and to effectively use and operate various items of office related equipment, such as but not limited to personal computer, calculator, copy and fax machines. Must be able to remain seated at a keyboard or desk for extended periods. Must be able to lift, carry, and/or push/pull articles weighing up to 20 lbs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the job.