Job Description : Max payrate 28 / hr

Max payrate 28 / hr

Candidates must be commutable to Tampa, FL.

2 days in office, 3 days working from home - Will likely be Tuesday Wednesday in-office.

Training :

4-6 weeks of training. Same hybrid schedule.

Experience :

1-2 Years of experience as business liaison (relationship management for example.)

• Must be proficient in Excel
• Attention to detail
Client Services :
• Fast paced
• Fast paced
• High Demand
• Mailbox management
• Outbound calls to brokers, groups, etc.
• Relationship maintenance
• Must have strong written and oral communication skills

Problem Solving :

Address and resolve customer inquiries and issues promptly.

Implement effective solutions to improve customer satisfaction.

Collaborate with partners by setting up meetings and ensuring the correct parties are involved

Providing Excellent Customer Care :

Build and maintain relationships with your groups, brokers and internal partners

Ensure all customer interactions are handled with the highest level of care and professionalism.

Foster a customer-first mindset within the team.

Communication and Time Management :

Maintain clear, concise, professional and friendly communication with clients

Ensure that all tasks are completed in a timely manner and that deadlines are being met

Organizing your day and prioritizing tasks

Alleviate emails by proactively calling clients to nurture relationships and solve for issue

Customer Service Team Leads :

Serve as a role model and leader for peers

Covers for Supervisor in the event of their absence.

Ensure team members are aligned with company goals and customer service standards.

Resolving Escalated Customer Issues :

Handle escalated customer complaints and issues with professionalism and efficiency.

Work towards a satisfactory resolution for both the customer and the company.

Billing reconciliation

Project manager / full ownership for assignments :

Items that require multiple days of TLC.

First level of escalation review Mini AM

mass enrollment changes, group changes that include block change for a broker

Last updated : 2024-08-22