Job Title: Collection Recovery Specialist

Location: Johnston, RI (Onsite)

Pay: $22.00/hr

Work Schedule: M-F, 8am-5pm

In-person interviews

What you can expect in this role:

• Field a variety of customer calls with a passion to deliver high quality solutions for our customers.
• Help customers through their financial hardship by offering a wide variety of assistance and options.
• Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible.
• Dedicated support from leaders and peers to support your development and performance.
• A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual.
• Satisfaction and pride in producing high quality work.

Day to Day Responsibilities:

• Collect payments on predefined accounts through problem resolution, servicing, and negotiation techniques.
• Adhere to policy and compliance guidelines regarding security of customer information. Includes local, state, and federal laws.
• Adhere to system documentation, policies, and procedures to ensure accurate operational reporting.
• Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
• Ability to negotiate payments consistently and proficiently on accounts within all level stages of delinquency within one line of business.
• Ensure operational goals are met as set by department standards.
• Achieve a quality score as set by department standards.
• Adheres to provided schedule.
• Determine account status based on system of record.

Qualifications:

• Excellent oral communications counseling and persuasion skills.
• Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude.
• Excellent data entry and typing skills.
• Math aptitude.
• Familiarity with digital phone systems.
• Make independent decisions and exercise sound judgment.
• Organized work habits.
• Ability to perform in a production environment and meet monthly operational metric goals.

Education:

• High School Diploma Required.
• Associates preferred.