Field Service Technician

Fayetteville, NC

6 Months

Primary work location is Fayetteville, NC with optional travel to Leesville, LA

Travel : 90-100% (Primary travel to Fayetteville, NC with Optional travel to Leesville, LA )

Location for this role is NOT in Michigan, Primary work location is Fayetteville, NC with optional travel to Leesville, LA

6 month contract with possible extension / conversion to FTE

Initial Training in New Hudson before going to Fayetteville, NC, Leesville, LA

Per diem is $64 per day with $48 on first and last day of travel based on location. Note Contractor will receive Per diem while working remotely

Interview process : 1. Phone Screen

1. Phone Screen

2. Team Video Interviews

3. Onsite interview

REQUIRED :

• HS Diploma AND Technical degree
• US Citizenship, US Permanent Resident or ability to meet licensure requirements for lawful access to ITAR / EAR controlled information
• Ability to obtain security clearance

Top qualifications :

Ability to use all types of power tools, lifting devices, carrying or support equipment,

including safe use of slings and chains

Able to demonstrate proficient computer skills and use of MS Office programs

Able to prepare written technical reports

Demonstrated professionalism and ability to interact with all levels of employees and

customers

High-Voltage, Autonomous, & By-wire Systems experience

Experience with military or robotic vehicle systems and sub-systems

Electrical and hybrid vehicle systems experience

Experience working on military bases / ranges and with military personnel

What is preferred but not required?

Class A CDL driver License

Experience towing trailers

Ability to acquire a CDL

POSITION OVERVIEW :

Pratt Miller is seeking an experienced and detailed oriented Field Service Representative (FSR) to work closely with a talented cross-functional engineering and manufacturing team on the execution of low-volume production programs.

We are looking for an enthusiastic self-starter that can deliver the highest level of customer service experience while contributing to the development of a small team of two to ten people.

Our goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

The explosive growth experienced at Pratt Miller has resulted in this opportunity to develop and grow an FSR team focused on tactical, combat, robotic, and vehicle integration programs.

Depending on the blend of talent, skills and experience, the ideal candidate will have the capability to continue the evolution of this department.

Reporting to the Lead FSR while directly supporting the Product Engineering Team, you will be working with a highly energetic team focused on fast-paced product development and unsurpassed quality.

Typical Defense Products may include items such as vehicle upfit kits, mobility enhancement components, weapon system components and integration kits, radar / surveillance systems, security systems, defense platforms, Counter-UAV solutions, autonomous target systems, robotic platforms, and advanced military vehicles.

Effective collaboration and communications with customers, suppliers, engineering, purchasing, quality, manufacturing, and sales is critical to being successful in this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Supports the installation, maintenance, operation, troubleshooting, repair, and

customer training of Pratt Miller products at customer locations, military bases, and

training / test sites

Assist the development and creation of Pratt Miller technical manuals, work instructions,

and service manuals

Possess intimate knowledge of Pratt Miller solutions in order to support customers,

both remotely and in the field

Inform customers about the use of the Pratt Miller products through formal or informal

training, including maintaining user documentation that may include service and

maintenance manuals

Translate customers needs into potential improvements to the platform, by presenting

information to the design teams about customer usage and interaction

Assist all Design for Serviceability activities early in the product life cycle

Provide build / assembly support during the prototype, pilot, and production phases

Assist in the growth of the Pratt Miller FSR team and their associated capabilities

Perform inspection, repair, and troubleshooting tasks on multiple platform vehicles

Document in-field issues and report to engineering team

Help establish a preventative maintenance schedule to be carried out regularly by

customers

Provide input for escalation of difficult-to-solve problems to the designated technical

support group

Operate and maintain robotic vehicles in support of development and training activities

Assure that all customers problems are handled with a minimum delay and within the

allotted time

ESSENTIAL KNOWLEDGE AND SKILLS :

Ability to clearly communicate technical information, both verbally and in writing

Able to perform in a dynamic and fast paced environment

Ability to troubleshoot and problem-solve in a logical methodical manner

Establish and maintain a positive customer interaction experience

Ability to interface with multiple departments to accomplish tasks

Self-motivated with the ability to manage his / her own workload to achieve deadlines

Ability to use common power tools, hand tools, multi-meters etc. to service products

and troubleshoot problems.

Ability to work from technical manuals, work instructions, work orders and follow-up of

historic troubleshooter findings and notes

Design for Serviceability experience

Strong understanding of engineering fundamentals and principles

DESIRED SPECIALIZED SKILLS AND KNOWLEDGE :

Ability to use all types of power tools, lifting devices, carrying or support equipment,

including safe use of slings and chains

Able to demonstrate proficient computer skills and use of MS Office programs

Demonstrated professionalism and ability to interact with all levels of employees and

customers

High-Voltage, Autonomous, & By-wire Systems experience

Experience with military or robotic vehicle systems and sub-systems

Electrical and hybrid vehicle systems experience

Experience working on military bases / ranges and with military personnel

CDL license is desirable but not required

EDUCATION / CERTIFICATION / YEARS OF EXPERIENCE :

Must have a high school diploma

5 years of experience in roles with increasing responsibility that include assisting the

technical and operations teams. Experience in technology-driven field service is a critical

core competency and is an important asset for this position

Must have a valid driver s license with ability to acquire a U.S. passport

Must have the ability to obtain and maintain a US Security Clearance

Technical degree or Certification from a vocational school or other recognized source

such as a military service-related Advanced Individual Training preferred

WORK ENVIRONMENT :

Fast-paced environment with minimal supervision

Work is often performed in a variety of work environments including a typical interior

office environment, shop environment, customer worksite, and outdoor test facilities

Work around Pratt Miller products may involve exposure to extreme temperatures, dirt,

dust, loud noises, chemicals, high voltage systems, and heavy equipment / machinery

PHYSICAL DEMANDS :

Ability to travel with and maneuver a travel kit weighing 40 lbs.

Ability to perform diagnostic and troubleshooting activities along with basic repairs on

vehicles in a variety of work environments : workshops, outdoor test facilities, etc.

EXPECTED HOURS OF WORK :

Flexible working hours

40-45 hours per week with occasional overtime

Extensive travel required

This position will require lawful access to ITAR / EAR controlled information and employees in this role will need to meet those requirements.

Requirements include US Citizenship, US

Permanent Resident or ability to meet licensure requirements.

Suggested KSAs to search from :

Direct Manufacturer technician experience, Dealerships, Journeyman Tech, End of Line Tech

Engineering Product Development / Prototype technician

Applications Engineer / Test engineer

Hybrid Electric vehicle technician

ASE certified technician

Graduate from Technical school with Certificate in Automotive Technology

Automotive ASE Certifications

Advanced Electrical technical training and experience with Manufacturer

Experienced traveling to troubleshoot issues in the field.

Associates of Applied Science

Knowledge, experience and training on Hybrid electric vehicles

Factory Technician training including Advanced electrical training & certifications.

Strong understanding of engineering fundamentals and principles

High-Voltage, Autonomous, & By-wire Systems experience

Experience with military or robotic vehicle systems and sub-systems

Electrical and hybrid vehicle systems experience

Last updated : 2024-08-18