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Ideal Candidate :
We would prefer the candidate to have medical office experience, excellent customer service skills, critical thinking and the ability to work independently.
They should be patient focused.
Requirements :
Education : High School Diploma or equivalent
Skills : Knowledge of Medical Terminology, strong interpersonal skills; demonstrates
the ability to handle multiple tasks; demonstrates the ability to prioritize and organize
work, completing assignments in a timely and accurate manner.
Experience : 1 yr experience in a clerical role or healthcare environment
Essential Functions of the Job :
1. Answers telephones properly, courteously, and tactfully with the public, physicians,
outside businesses, and other departments. Directs calls to the appropriate party and
transfers when appropriate. Takes complete and accurate messages
2. Responds to phone messages in a timely manner
3. Facilitates patient appointments and referrals in a timely, efficient and friendly manner
4. Registers, pre-certifies and schedules patients accurately and in a timely manner
5. Verifies patient s eligibility of insurance utilizing assigned tools and resources, updates
demographic and insurance as needed and copies information into the patient s account
6. Obtains demographic and insurance information from patient in a pleasant, efficient
manner and inputs data accurately into the patient management system
7. Prepares or assists patients to acquire financial estimate of the anticipated price for the
services to be rendered prior to the performance of services and communicates the
information to the patient
8. Processes and maintains all patient schedules for area of responsibility, runs schedules
daily, forwards to appropriate departments and / or individuals in a timely manner.
Communicates schedule changes as needed
9. Provides general reception duties including; greeting and assisting customers in a timely
and courteous manner with a willing and helpful attitude
10. Engages patients who have been waiting past their appointment time notifying the
patients of any delays
11. Collects all current and past-due patient responsibility balances (i.e., co-payment,
deductible, coinsurance, self-pay balances, bad debt balance) prior to services being
rendered
12. Performs daily reconciliation, balancing and cash out procedures
13. Provides superior customer service focused on professional and effective communication
with patients and co-workers
14. Prepares the next day s work for all scheduled patients to include the financial estimate of
the patient responsibility balance
15. Shares responsibility / accountability for work with team members
17. Understands the impact of actions, attitudes, and the patient s perception as it relates to
overall customer satisfaction and be self-aware of how your role affects the customer s
experience
18. Initiates IT work tickets to resolve equipment or system related issues
Last updated : 2024-06-30
Full Time
$44k-56k (estimate)
04/29/2024
07/03/2024
axelon.com
New York, NY
500 - 1,000
The job skills required for Patient service rep include Customer Service, Critical Thinking, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service rep. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Patient Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Rep jobs
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Step 3: View the best colleges and universities for Patient Service Rep.