Job description

• Supplier/ Partner will ensure resources deployed on-site would satisfy the requirement

stated below.

• Excellent Communication Skills

• Be able to attend escalations for the team.

• Proactive floor walks on every site visit.

Roles and Responsibilities :

• Publish Floor Walk report with incident and service request details.

• Assist users in logging incidents and requests.

• Publish comms room and meeting room health check reports by updating recent photos of comms room devices and cabling in the

report.

• Ability to manage VIP’s whenever required.

• Installs, fully configures, and supports a range of operating systems and applications.

• Answers customers’ questions and resolves problems regarding the supported suite of applications.

• Assists in resolving various connectivity issues onsite.

• Coordinates schedules with team members to ensure coverage during business hours and for 24-hour On-call resolution.

• Must have experience in troubleshooting Video Conferencing units.

• Expertise in troubleshooting desktop issues.

• Manage Comms Room.

• Telephony and Network port patching

• Ability to troubleshoot complex desktop issues.

• Provides hands and feet support for network, servers related faults.

• Provide support to IT related issues for medical devices and equipment.

• Printer support and troubleshooting.

• Should be able to provide support for Client Specific application troubleshooting.

• Vendor Coordination and Logging calls with Vendor.

• Ability to manage new starter requests and induction.

• Perform Physical Asset Audit whenever required and responsible for reporting Assets reports on site on a monthly basis.

• Proactively do a check on user assets and comms room assets and ensure Asset Management tool is up to date.

• Manage the queue and resolve the tickets within SLA.

• Responsible for sharing reports with Team Lead.

IT Qualifications

At least two of the following:

• Bachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer Application
• CompTIA A , Microsoft Certified Professional (MCP) or better

Perk & Benefits

• Flexible Work Arrangement (Rostering System)
• Experience an array of different IT projects/work cases
• Be your Own Boss! (Take IT requests/work cases of your own choosing)