Operations Quality Analyst

Job Family Grouping: Operations Group 

Job Family: Underwriting Support

GradeL (Exempt)

How does this role contribute to our collective success?

The Insurance Operations Quality Analyst is a pivotal role within our underwriting operations, ensuring the adherence to established standards for quality throughout the policy life cycle. This role is instrumental in maintaining transparency through regular reporting and offering insightful suggestions for enhancement.

The role involves supporting the underwriting process by completing regular audits of various Operations employees, both in cycle and focused, and managing documentation-including, but not limited to policy issuance, technical support, and ensuring compliance with company guidelines and regulatory requirements. The QA also communicates with members of the Operations staff and various levels of Management to ensure optimal customer service is being provided.

What will you do in this role?

• Data Review:

• Conduct audits of underwriting and operational processes to ensure compliance.

• Verify accuracy and completeness of insured details, risk factors, and policy specifications, facilitatingtimely acquisition and proper filing of additional underwriting information.

• Thoroughly review underwriting documents and policies to guarantee compliance with company guidelines and regulatory standards.

• Maintainaccurate account files and underwriting documentation while ensuring compliance with regulatory requirements.

• Review policy endorsements, renewals, cancellations, and other transactions for processing accuracy.

• Accurately record premium bookings for all relevant transactions.

• Monitor performance to ensure adherence to established Service Level Agreement (SLA) guidelines.

• Ensure accurate reflection of account information across all systems of record.

• Staff Engagement and Communication:

• Engage with internal staff to gather information, clarify details, and provide updates.

• Act as a point of contact for the Operations team and underwriters, offering guidance and suggesting best practices to Management.

• Participate in User Acceptance testing when necessary.

• Identify opportunities for process improvement and standardization.

• Provide monthly audit result reports to Operations Management, including summaries, trends, and improvement opportunities.

• Team Support and Collaboration:

• Collaborate with various departments and colleagues to address inquiries, resolve issues, and streamline workflow processes.

• Foster open communication within the team environment, contributing value to the North American Operations Team.

You may also be required to take onadditional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• High school diploma or equivalent required. 

• Undergraduate degree in business, finance, or related field preferred, but not required.

• Minimum of 2 years’ experience in the commercial insurance industry as an Underwriter Assistant or equivalent insurance experience is required.

• Strong knowledge of Operations Processes (including Quality Assurance) and relevant Rules and Compliance requirements.

• Solid understanding of Property and Casualty insurance coverage is necessary. 

• Proficient in written and verbal communication, capable of independently interacting with internal and external business partners such as brokers on behalf of Operations and Underwriting.

• Experience with Microsoft Office Suite (Word, Excel, and Outlook), or similar software is necessary. 

• Strong aptitude for learning new computer/software programs is required. 

• Strong customer service skills and professional attitude are required. 

Critical competencies:

• Able to follow directions effectively.

• Self-motivated and capable of working independently.

• Skilled at prioritizing tasks and highly organized.

• Collaborates effectively with team members to achieve goals.

• Adaptable to change and maintains a positive approach in dynamic environments. 

• Attentive to detail and accuracy.

• Capable of multitasking in a high-volume work environment.

• Committed to ongoing professional growth and development.

Critical skills that align to our values:

• Building Relationships: Build and maintain professional networks with internal and external customers. 

• Communicating with Impact: Clearly and confidently communicate information to a wide audience.

• Driving Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affects the bottom line. 

• Developing Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge. 

• Making Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

Role Factors:

In this role, you will typically be required to:

Embrace the hybrid culture offered at AXIS, you need to be in office 3 days per week.

Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary.

While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

What we offer:

For this position in the US, we currently expect to offer a base salary in the range of 65k to 85k. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location. 

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is [Exempt] for FLSA purposes.