Systems/Network Engineer

Location: Phoenix, AZ, 85012 ( will need to come into the office 4-6 times a year, as well as for the first three days of their employment.)

24 Months

Job Description:

Position Description

The Client is seeking an experienced Systems/Network Engineer within its Technology Services Division.

The position duties include:

• Working closely with other IT teams including Information Security, Service Desk, Quality Assurance, Production Support and product vendors to plan, deploy and sustain a stable, highly performing and available infrastructure and application environment.
• Ownership/oversight and hands-on planning, deployment and operational upkeep of ASRS’ infrastructure and applications.
• Proactive monitoring, identification and resolution of the most complex infrastructure and application problems.
• Promoting and advancing team efficiencies and capabilities through DevOps/automation improvements.

Additionally and as needed:

• Maintain timely, accurate and complete documentation and desk procedures for systems and team functions.
• Identify and remediate security vulnerabilities.

Administration and management of:

• Multi-tiered COTS applications
• Public-cloud services
• Physical and virtual servers
• Mid-tier storage arrays and SAN
• Security appliances
• Active directory and group policy
• Secure remote access, remote desktop/VDI
• Adherence to Incident, Problem, Configuration and Change Management processes and controls.
• Perform IT Service Management functions including creating tickets, communicating directly with users/IT staff, fielding incident escalations, performing troubleshooting operations and thoroughly documenting progress/status.

Skills Required

• Through understanding of multi-tiered application architecture.
• Technical knowledge of Microsoft Windows Server and client operating systems.
• Technical knowledge of Linux Server operating systems.
• Ability to automate operational tasks and routines using PowerShell and/or other automation platforms/methods.
• Proven customer service skills and ability to work professionally and effectively with all levels of staff.
• Proven organizational skills.
• Demonstrated problem-resolution skills and analytical/critical thinking abilities.
• Ability to work within established operational policies and guidelines.
• Ability to work independently with minimal supervision.
• Ability to adapt to the changing needs of the agency.
• Experience working in a 24x7, mission-critical enterprise public cloud and on-premises data center environment.

Experience Required

• One or more relevant industry-accepted certifications related to the following technologies: AWS, Cisco, Microsoft, VMWare, etc.
• BS in Computer/Information Systems and/or five years of experience as a server/network administrator in a medium-large enterprise.