34 Service Desk Technician (Mid-Senior Level) Jobs in Rockville, MD
AXLE is Hiring a Service Desk Technician (Mid-Senior Level) Near Rockville, MD
Job Description
(ID: 2024-6926)
Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations nationally and abroad. With experts in biomedical science, software engineering, and program management, we focus on developing and applying research tools and techniques to empower decision-making and accelerate research discoveries. We work with some of the top research organizations and facilities in the country including multiple institutes at the National Institutes of Health (NIH).
Axle is seeking a Service Desk Technician (Mid-Senior Level) to join our vibrant team at the National Institutes of Health (NIH) supporting the National Center for Advancing Translational Sciences (NCATS) located in Rockville, MD.
Benefits We Offer:
- 100% Medical, Dental & Vision Coverage for Employees
- Paid Time Off and Paid Holidays
- 401K match up to 5%
- Educational Benefits for Career Growth
- Employee Referral Bonus
- Flexible Spending Accounts:
- Healthcare (FSA)
- Parking Reimbursement Account (PRK)
- Dependent Care Assistant Program (DCAP)
- Transportation Reimbursement Account (TRN)
Axle is currently seeking an experienced Service Desk Technician to work within an IT Operations team supporting our NIH customer. In this role, you will be the main point of contact for NCATS employees requiring technical assistance. You will provide support regarding computer hardware and software issues and may support data center operational tasks. To be successful, the candidate will need experience supporting a service/help desk based on ITIL principles and have knowledge of data center operations, along with outstanding customer service skills. The position will be located in North Bethesda, MD .
Responsibilities
- Serves as Service Desk Technician in fulfilling user requests and administering and troubleshooting hardware, software, or network problems with users.
- Elevates complex and/or high-priority incidents or requests to appropriate personnel or support groups for timely resolution.
- Records required customer and problem information, updating records with the appropriate ITSM system for all actions taken.
- Verifies that suggested solutions effectively resolve the users' problems through ITSM system notification or email follow-up.
- Thoroughly document steps taken to resolve incidents.
- Develops and documents support procedures.
- Acts as point of contact for client and management escalations.
- Takes ownership of mini-projects and ensures they are completed in a timely manner.
- Investigates and/or troubleshoots system and network issues to determine root cause and resolution.
Qualifications:
- Ability to multi-task
- Ability to accommodate flexible work schedules
- Knowledge of Windows 10, Windows 11, Mac OS, or Linux
- Experience supporting virtual meetings within Zoom, Teams, and Webex
- Proven ability to work independently and work well in a team environment
- Composure to working well in a fast-paced environment.
- Customer service and interpersonal communication skills with a dedication to customer satisfaction.
- Knowledge of PC hardware, operating systems, and networking.
- Experience with supporting MS Office Suite (Word, Excel, PowerPoint, and Project).
- Knowledge of managing users, groups, resource accounts, service accounts, and distribution lists in the Active Directory
- Excellent problem-solving skills.
- Excellent troubleshooting skills.
- Excellent documentation skills
- Ability to comprehend Standard Operational Procedures and follow processes.
- Sound judgment, a positive attitude, and a creative outlook are required.
- NIH experience preferred.
Benefits:
- 100% Medical, Dental & Vision premium coverage for Employees
- Paid Time Off (Including Holidays)
- Employee Referral Bonus
- 401K Match
- Tuition reimbursement and professional development opportunities
- Flexible Spending Accounts:
- Healthcare (FSA)
- Parking Reimbursement Account (PRK)
- Dependent Care Assistant Program (DCAP)
- Transportation Reimbursement Account (TRN)
The diversity of Axle's employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment-based age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.
Accessibility: If you need an accommodation as part of the employment process please contact:
Email: careers@axleinfo.com
Disclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individual's assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.
Disclaimer: The above description is meant to illustrate the general nature of work and level of effort being performed by individuals assigned to this position or job description. This is not restricted as a complete list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description or responsibilities as needed.
The diversity of Axle's employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.
Accessibility: If you need an accommodation as part of the employment process please contact: careers@axleinfo.com
Job Summary
Full Time
$66k-82k (estimate)
09/07/2024
09/26/2024
axleinsurance.com
MONSEY, NY
25 - 50
2009
Private
IZZY GREEN
<$5M
Insurance
Related Companies
The following is the career advancement route for Service Desk Technician (Mid-Senior Level) positions, which can be used as a reference in future career path planning. As a Service Desk Technician (Mid-Senior Level), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician (Mid-Senior Level). You can explore the career advancement for a Service Desk Technician (Mid-Senior Level) below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
