14 VP, Small Business Operations Manager Jobs in San Diego, CA
Axos Bank is Hiring a VP, Small Business Operations Manager Near San Diego, CA
Target Range:$90,000.00/Yr. - $100,000.00/Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 10%
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.About This JobAs the VP, Small Business Operations Manager, you will be responsible for overseeing and optimizing the operational functions specific to our Small Business Banking Division. You will play a critical role in ensuring seamless operations, efficient processes, sales support functions, and exceptional customer experience for our new and existing customers.
Responsibilities:
- Streamline and optimize operational processes related to all small business banking activities, including account opening, account maintenance, and more
- Ensure adherence to regulatory requirements and internal policies governing small business banking operations, collaborating with compliance teams to implement necessary controls and procedures
- Ownership of the department processes and procedures
- Consistently develop and update procedural enhancements to reduce risk, increase productivity and efficiency and to ensure a great client experience
- Continuously evaluate and enhance the digital banking experience for small business clients, identifying pain points and implementing solutions to improve satisfaction and loyalty
- Lead a team of operations staff, providing guidance, coaching, and support to ensure high performance, development, productivity, and adherence to service level agreements.
- Collaborate with internal teams to implement and integrate technological solutions that enhance small business banking operations, such as automation tools, digital onboarding processes, and customer self-service options
- Identify and mitigate operational risks related to small business banking activities, including fraud prevention, cybersecurity, and data privacy, working closely with risk management teams to implement controls and processes
- Support customers and employees in resolving or escalating concerns or complaints
- Develop monitoring and productivity reports and certifications that can be utilized to effectively evaluate and impact performance
- Work with the Small Business Banking Trainer to ensure all supporting staff are properly trained have resources and tools to complete their job successfully
- Establish KPIs, KRIs, and metrics to monitor the efficiency and effectiveness of small business banking operations, conducting regular analysis, and reporting to identify areas for improvement
- Liaise with cross-functional teams, including product management, marketing, and customer support, to align small business banking operations with broader organizational goals and initiatives
- Bachelor’s degree in Business Administration, Finance, or related field
- 5 years in Banking Operations, preferably with a focus in Business Banking
- 2 years in management
- Proficient in MS Office and other sales management software including Salesforce.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
- Advanced analytical and problem-solving abilities, with a data-driven approach to decision-making
- Strong understanding of regulatory requirements and compliance standards applicable to small business banking operations.
- Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve operational excellence
- Technologically savvy, with a keen interest in leveraging digital solutions to enhance operational efficiency and customer experience
- Medical, Dental, Vision, and Life Insurance
- Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
- HSA or FSA account and other voluntary benefits
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn more about working at Axos
Pre-Employment Background Check and Drug Test:All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Job Summary
Full Time
Lending & Credit
$126k-162k (estimate)
06/23/2024
07/20/2024
axosbank.com
SAN DIEGO, CA
100 - 200
2000
GREG GARRABANTS
$500M - $1B
Lending & Credit
Related Companies
About Axos Bank
Axos is a technology-driven financial services company providing a diverse and ever-growing range of innovative products and services for personal, business and institutional clients nationwide. Powered by exceptional team members, a clearly defined set of values and a culture that is both meritocratic and self-governing, we are transforming banking as we know it. Our mission is summed up in two words: Banking Evolved. Banking Evolved means providing products and services that are technologically superior to our competitors and that offer our customers an unbeatable value proposition. Banking ...Evolved means continuously innovating and excelling in the following areas: The incubation, creation and deployment of new businesses and tools that best serve our customers; The evolution, optimization, delivery, distribution and marketing of our products; The harnessing of data and technology to manage our business most effectively and efficiently; and The development and engagement of our team members. To be part of the Axos team is to live our values as your own, to work with a strong sense of individual purpose and to embody a commitment to the shared success of our business. As a meritocracy, we believe that success is earned. We reward individuals on the basis of their achievements. As a self-governing organization, we derive strength from the internal resourcefulness of each individual. We emphasize independence, goal-setting and personal accountability. Member FDIC | NMLS #524995
More
Show less
Similar Jobs
Popular Articles
