Job Description:We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team. This role involves servicing and maintaining our state-of-the-art measuring instruments, ensuring optimal performance and customer satisfaction. The ideal candidate will be a problem-solver, enthusiastic about technology, and committed to providing exceptional customer service.

Key Responsibilities:

• Provide comprehensive service and support to customers during field visits and in-house repairs.
• Efficiently use the company CRM for service quotes, tracking repair statuses, and maintaining a troubleshooting log.
• Conduct onsite installations, repairs, and preventive maintenance with precision and expertise.
• Manage a travel schedule of up to 50%, including planning, customer issue documentation, ordering parts, and travel arrangements.
• Diagnose and solve technical issues, offering timely and effective solutions.
• Maintain thorough service and expense reports, and actively promote our service offerings.
• Adhere to all company procedures and protocols, fostering teamwork and information sharing within the technical team.
• Understand and meet customer needs, providing high-quality recommendations and briefings.
• Cultivate positive customer relationships, enhancing customer satisfaction and loyalty.

Compensation details: 45000-65000