1 ambulatory customer success manager revenue cycle management Job in atlanta, ga
PASONA N A, INC. is Hiring a Customer Success/Account Management Near Atlanta, GA
SummaryPasona is looking for a customer success representative who builds strong relationships with customers to improve customer retention, increase upsells, and obtaining referrals to ensure customer satisfaction. The customer success representative collaborates with cross-functional members internally to deliver consistently excellent customer experiences.
Responsibilities
- Establishing and maintaining customer relationships
- Visiting clients and potential clients either offline or online
- Understanding the customer's business situation
- Confirming customer satisfaction with services provided and matching expectations
- Identifying potential issues and needs of customers and strategically provide solutions to meet their long-term goals
- Continuously communicate with the customers and collaborate internally to ensure the optimization of the customer experience
- Proposing other services to upsell
- Understanding service contracts and handle renew contracts with solving any issues in a timely manner
- Listening to client feedback and bringing it back to the company for service improvement and development
- Designing solutions for clients’ needs and/or issues with internal cross-functional members
- Preparing sales presentations and making presentations to clients and potential clients
- Negotiating contracts with clients and potential clients
- Preparing sales contracts for orders with contract specialist and submitting them to clients and potential clients
- Obtaining deposits and balance of payment from clients
- Answering client questions about credit terms, services, prices, and availability
- Maintaining client records
- Performing administrative duties related to business development
- Performing special projects and other miscellaneous duties
- Bachelor's degree in a related field or equivalent combination of education and experience is required.
- Minimum 3 years experience in business-related operation or equivalent combination of education and experience is required.
- 3 years of customer service or customer relation experience is preferred
- Experiences in intangible sales is a plus
- Excellent written and verbal communication with clients / Pasona internal teams
- Be able to work as part of a team or collaborate with colleagues
- Critical and logical thinking, and problem-solving skills
- Project planning and management skill
- Multitask and prioritize work across various proposals or clients
- Read, write, and speak in business level both Japanese and English
- Ability to deliver presentations and to negotiate when needed
- Proficiency in Microsoft Office software
- Ability to visit multiple clients. (may also need to travel to different states)
- Excellent analytical skills
- Salary: $63,600-98,000 (Base Salary) Profit Sharing
- Benefits: Health Ins, Dental Ins, Vision Ins, 401K, PTO, Holiday pay
- Location: Torrance, CA / Chicago, IL / Houston, TX
- Work Hour: 9:00-6:00 Local time (Hybrid work)
Job Summary
Full Time
Business Services
$81k-105k (estimate)
08/30/2024
09/26/2024
pasona.com
HOUSTON, TX
50 - 100
1985
XINYI DAI
$10M - $50M
Business Services
Related Companies
About PASONA N A, INC.
Pasona N A, Inc.1985HRSBPOBPRKPO4 ------------------ Since its establishment in 1985, Pasona N A, Inc. has offered support for the maximization of business efficacy for Japanese-owned companies operating in the U.S. together with job seekers, businesses operating in the U.S. and our own staff. This support has been offered through the four main pillars of Human Resource Solutions, Business Process Outsourcing, Business Process Re-engineering and Knowledge Process Outsourcing. Our mission is to support Japanese-owned businesses operating in the U.S. as much as possible, and to play a role in ...
their success. As a business outsourcer with specialized knowledge in the areas of human resources, accounting, payroll and resident employee management in the U.S., we make contributions to customers by increasing the efficiency of their operations, cutting costs and allowing them to focus on their core business. Moreover, looking to make contributions to the further globalization of Japanese-owned companies, we offer support utilizing the global network of the Pasona group through the introduction of overseas talent, BilingualJob Market News http://www.linkedin.com/groups?gid=1938184&trk=hb_side_g http://www.linkedin.com/groups?gid=2655353&trk=myg_ugrp_ovr --------------------- Twitter: http://twitter.com/Pasona_NA Facebook: http://www.facebook.com/pasona.usa ---------------------
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