• Lead the system integration process for clients on our proprietary digital SaaS system, ensuring a smooth and efficient onboarding experience.
• Develop and maintain strong client relationships, acting as a trusted point of contact and effectively communicating with clients to address their needs and gather valuable product feedback.
• Collaborate closely with our Activation Team to provide Level 2 client platform support, promptly responding to inquiries and requests to ensure client satisfaction.
• Support system and product knowledge management by documenting and educating both clients and internal stakeholders, ensuring comprehensive understanding and effective utilization of our products.
• Provide product support by troubleshooting issues, providing outage coverage, assessing platform performance, and addressing bug fixes, among other tasks.
• Enhance the end-to-end process of product feature activation for clients and organizational success, including intake, fulfillment, and billing.
• Actively contribute input to website and software platform updates and the development of new features.

• 3-5 years of demonstrated hands-on experience working directly with a digital product, in development, training, and/or service.
• Experience with managing configurations within a website or SaaS.
• Ability to edit and optimize HTML/CSS.
• Excellent communication skills, both verbal and written.
• Prior experience at a client-focused, digital agency is preferred.
• Experience working with an eCommerce product, program, or system.
• Luxury Travel / Hospitality digital platform experience a plus.
• Basic understanding of Google Tag Manager / Google Analytics.
• Basic understanding of Agile & Scrum Methodology.

• Tech-Savvy: Understands and thrives in digital environments, is eager to seek out and learn new technical, UI/UX, analytics, and digital marketing & platform concepts and innovations quickly.
• Agility: thrives in a fast-paced environment, with continually shifting tasks, and can continually pivot to make progress through ambiguity as goals and priorities evolve.
• Organization: is very self-organized, with great attention to detail, to not let deliverables or tasks slip through the cracks.
• Excellence: takes personal pride in their work, and always ensures to deliver the highest standards of excellence in the execution of deliverables.
• Communication: Excellent communication skills to convey key messages with context, conciseness, and with a spirit of white-glove service.
• Initiative: exhibits the ability to ask for alignment vs. waiting for direction.
• Team Player: exhibits a positive, optimistic, “roll-up-your-sleeves” attitude, with the ability to jump in and assist wherever needed.
• Self-Motivated: to learn, continually self-improve, take on new skills and projects, and focus on developing themselves and those around them from a leadership perspective.

• Competitive salary based on experience.
• Hybrid work opportunity, with 50% of work days able to be worked remotely.
• Annual performance bonus opportunity.
• 401(k) - 4% employer match (without vesting schedule and no compensation maximum).
• Health insurance (company pays 100% of monthly employee premium).
• Dental insurance (company pays 100% of monthly employee premium).
• Vision insurance (company pays 100% of monthly employee premium).
• Life insurance (company pays 100% of monthly employee premium).
• Generous paid time off policy.
• Paid time off for all major holidays.
• Paid week off annually between Christmas and New Year’s.

Job Summary