At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity. With support, you will apply knowledge of our business, products, customers and Operations to fulfill customers service requests and inquiries. As part of the Document Intake Management team, you will assist with the accurate prep and processing of all incoming new business and service requests (including return mail). You will ensure adherence to all procedures and exceed service levels by following established guidelines. You will report to the Operations Manager. What you do:Sort, prep, scan and image daily incoming business for all lines of business and submission methodsProcess return mail. Manage follow-ups and make out-bound calls.Manage daily workload and maintain service level deadlines.Ensure accuracy with imaging, processing and data entry.Collaboratively work with onshore and offshore partners and team members.Communicate work in progress with team and management.Handle inquiries with professionalism, customer service, and accuracy.Review, research, problem solve, and recommend resolutions for non-routine customer inquiries.Seek guidance and direction on non-routine customer service requests and inquiries, and escalate requests.Participate in ongoing on-the-job development to further learn the business, products, systems, customers, and Operations.Participate in team training, meetings and special assignments.Some overtime may be required. What you bring:1 or more year experience required: Customer ServiceHigh School diploma required What we offer:At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we’re routinely recognized as a top workplace employer. 50347 | Customer Services & Claims | Entry Level | Non-Executive | Allianz US Life | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.