You haven't searched anything yet.
Responsibilities
Guest Service : Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Financial Results and Cost Control : Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Seeks and implements cost saving measures and efficient purchasing strategies in order to meet / exceed budget for expenses.
Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.
Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
People Management and Training : Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.
Motivates staff by setting goals, providing ongoing feedback, and rewarding / recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members.
Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results.
Utilizes available resources and adheres to Hampton Inn training policies. Promotes collaboration and positive, professional work environment.
Self / Workload Management : Attends all daily, weekly and / or monthly department / hotel meetings to ensure proper communication / planning occurs.
Responsible for all front desk initiatives. Must have high attention to detail, good communication skills and leadership ability.
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B.
F. Saul Company Hospitality Group Standard Operating Procedures.
Safety / Risk Management : Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations.
Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest / team member incidents.
Required Skills and Experience :
Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Benefits :
Last updated : 2024-07-24
Full Time
$42k-58k (estimate)
07/26/2024
08/19/2024
bfsaulhotels.com
Bethesda, MD
100 - 200
The job skills required for Front desk supervisor include Guest Service, Scheduling, Leadership, Communication Skills, Interviewing, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk supervisor positions, which can be used as a reference in future career path planning. As a Front desk supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk supervisor. You can explore the career advancement for a Front desk supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
02/13/2022: Stockton, CA
The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
02/04/2022: Providence, RI
They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
12/22/2021: Paramus, NJ
Provides technical support to front desk and housekeeping staff when needed.
01/04/2022: Tucson, AZ
Prepare monthly reports and budget for front office department.
01/05/2022: Madison, WI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
02/10/2022: Clarksville, TN
Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
12/30/2021: Dayton, OH
Provides effective sales effort at Front Desk to maximize room revenue.
02/13/2022: Olympia, WA
Maintains safe working conditions within department and Hotel.
12/13/2021: Lincoln, NE
Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
02/05/2022: Bangor, ME
Step 3: View the best colleges and universities for Front Desk Supervisor.