Responsibilities

• Cleanliness : Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
• Guest Service : Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.

Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary.

Understands and follows Best Western's guest service recovery program.

Safety / Risk Management : Ensures a clean and safe work area in compliance with Best Western's, brand, local, state and federal regulations.

Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department.

Follows all Best Western's procedures for guest / team member’s incidents. Knowledgeable of hotel emergency procedures.

Self Management : Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Best Western's attendance policy, grooming and appearance standards, and general work rules and department procedures.

Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Required Skills and Experience :

• High school diploma or GED preferred.
• Housekeeping / laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
• Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
• Significant bending required. EEO AA M / F / Vet / Disabled

Benefits

At B. F. Saul Company Hospitality Group, we recognize that the achievement of our goals begins with our team members. Taking care of our team members is the best way to ensure that they deliver the service and experience to our guests that we promise in Our Big 3.

Our benefits start with the basics of having weekly paychecks to enable our team members to manage their finances. For longer term planning, we have a 401(k) program that is the best in the industry.

We offer a 3 : 1 match on contributions up to 2%, meaning that if a team member contributes 2% of their income, we contribute 6%! We realize how important planning for retirement is, and we provide the support and financial matching to help do that.

Outlined below is a summary of our team member benefits :

Well-Being

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Flexible Leave and Vacation Policy

Long Term Planning

• 401(k) Program
• Paid Life Insurance
• Tuition Reimbursement

Team Member Programs

• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends

Last updated : 2024-06-26