Job Overview: The Content Operations Associate is the middle person between content teams and those who consume the content. They receive and triage feedback including suggestions and inaccuracies about customer-facing web content and channel/assign the issue to the team member(s) who create and maintain this content. They will track requests from start to finish and keep the respective parties informed of the status throughout the process. They work to develop relationships across the company to ensure internal users know they have an available resource to resolve content errors and to develop knowledge to ensure all requests, even those outside the Content Operations scope, get to the correct parties. The Content Operations Associate is expected to optimize, improve and document the Content Operations workflows and processes. He/she works to update processes and systems by gathering requirements, documenting finding, making necessary requests for system updates, and following those requests to completion. Essential Responsibilities: Assign and channel content requests to the responsible team member(s), ensuring each of them is addressed. Build partnerships across the company and collaborate with various departments to understand and resolve. Maintain open channel of communications between stake holders, making sure each party is involved. Track and follow up on requests, ensuring completion within expected time frames Compile and coordinate Web Trainings and maintain the training schedule in conjunction with the sales development department Maintain and update the Manufacturer directory on B&H website Document workflow and processes Develop requirements and make requests to improve workflow and system functionalitySpecific Knowledge, Skills and Abilities: Strong interpersonal skills Articulate communication and analytical thinker Project management/coordination abilities Preferred Education, Experience and Licenses:Proficiency in the MS Office suite (Word, Excel, Outlook)Proficient with UNIX or other Text entry interface softwareFamiliarity with help desk and content systems (JIRA, DES, Salesforce)Project management experiences or knowledge (waterfall)