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2 Desktop Support Technician 1- 2nd shift Jobs in Florence, NJ

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B&H Photo Recruiting Department
Florence, NJ | Full Time
$55k-68k (estimate)
2 Weeks Ago
B&H Photo Recruiting Department
Florence, NJ | Full Time
$50k-64k (estimate)
3 Weeks Ago
Desktop Support Technician 1- 2nd shift
$55k-68k (estimate)
Full Time 2 Weeks Ago
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B&H Photo Recruiting Department is Hiring a Desktop Support Technician 1- 2nd shift Near Florence, NJ

Job Title:Desktop Support Technician Level 1Division/Department:IS OperationsReports to: Approved By: Viewed By: Scheduled Hours:Monday - Thursday 3pm – 11:45pm, Friday 9am - 3pmLast Reviewed: Employee’s Signature: Job Overview:Desktop Support, a function of IS Support, provides front line tech support and service across all B&H locations during business operating hours, handling day-to-day break-fix issues and business enhancements. The team is responsible for the setup, support, and overall maintenance of end user hardware and software. Desktop Support Technicians use various tools to remote control, troubleshoot, resolve, and document service requests as well as route and escalate advanced technical issues to appropriate team for follow-up. The Desktop Support Technician Level 1 is a highly motivated entry level technician seeking to gain experience and grow in the IT field. The Desktop Support Technician is enthusiastic about technology and problem-solving and has a passion to help end users through their technical challenges.Essential Responsibilities:Setup and support all workstations and peripherals such as phones, printers, etc. Maintain and support end user applications such as Microsoft Office, Adobe CC, etc. Complete tickets as they are assigned within agreed upon SLA goal Remote assistance via VNC or other screen sharing applications Communicate and document all aspects of an issue including troubleshooting, identification, research and resolution Follow established policies and procedures Good understanding of B&H systems and technology Learn new technologies as they are used by the business in order to support end-users Maintain and support conference room equipment Organize and maintain lab, storage areas and wiring closets Image and deploy PCs, Macs and Thin Client devices Documentation of internal and business facing knowledge Follow policies and procedures related to IT assets through purchasing, inventory, maintenance, and disposal Escalate to Desktop Support Manager or senior technicians when required Partake in Superstore close and Sunday rotations (and holiday peak-coverage) Additional Responsibilities:As assigned by ManagerSpecific Knowledge, Skills and Abilities: Great attitude and strong willingness to help others with their technical challenges Strong written and verbal communication skills Ability to prioritize and manage workload Detail-oriented, resourceful and effective research skills, and quick and analytical thinker Ability to work under pressure Knowledge of PC and Mac components Knowledge of Active Directory/Azure, Microsoft Office, Exchange and Adobe Suite Knowledge of Windows and Mac Operating Systems Preferred Education, Experience and Licenses:CompTIA A and Network certifications are a plus Minimum 1 year in a technical support role preferred

Job Summary

JOB TYPE

Full Time

SALARY

$55k-68k (estimate)

POST DATE

07/12/2024

EXPIRATION DATE

09/23/2024

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B&H Photo Recruiting Department
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$81k-111k (estimate)
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$62k-76k (estimate)
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The job skills required for Desktop Support Technician 1- 2nd shift include Troubleshooting, Desktop Support, Technical Support, Operating System, Problem Solving, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician 1- 2nd shift. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician 1- 2nd shift. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Technician 1- 2nd shift positions, which can be used as a reference in future career path planning. As a Desktop Support Technician 1- 2nd shift, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician 1- 2nd shift. You can explore the career advancement for a Desktop Support Technician 1- 2nd shift below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Technician job description and responsibilities

Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.

02/23/2022: Florence, AL

Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.

03/02/2022: Rochester, NY

Perform upgrades and configuration of desktop and related peripherals.

02/19/2022: Durham, NC

Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.

02/06/2022: Ventura, CA

The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.

01/23/2022: Vallejo, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Technician jobs

Earn bachelor's degree or equivalent.

01/30/2022: Omaha, NE

Gain experience with operating systems.

12/19/2021: Springfield, OH

Practice fixing common computer problems.

03/05/2022: Anderson, IN

Seek technical support positions.

01/21/2022: Santa Rosa, CA

TAKE A RELEVANT TRAINING PROGRAM.

03/02/2022: Minneapolis, MN

Step 3: View the best colleges and universities for Desktop Support Technician.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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