About this role: Wells Fargo is seeking a Lead Business Execution Consultant on the Partnership, Loyalty, & Strategy (PLS) team as part of Cards & Merchant Services. Learn more about the career areas and business divisions at wellsfargojobs.com The PLS Redress and Operational Corrections team will be performing rewards-related adjustments to customer accounts to meet our terms and conditions, as well as performing quality assurance on those adjustments made. It will be a risk operation within the product lifecycle for credit card rewards supporting redress and operational corrections related to redemption of Loyalty Solutions issues and complaints. The Lead Business Execution Consultant will be responsible for supporting the program build as well as the execution of operational corrections, redress and/or quality assurance. A successful candidate will have demonstrated understanding of customer redress in order to establish the program infrastructure and design including building procedures and QA program aligned to this work. A strong operational mindset will be critical. In this role, you will: Ensure successful planning, integration, impasse resolution, and measurement of operations with moderate to high complexity and visibility Engage functional leaders to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo's policies and business line objectives Identify potential risks when implementing change along with developing mitigation strategies and plans Recommend opportunities for Business Execution process improvement Determine appropriate strategies and actions of multiple business groups to meet moderate to high complex deliverables Interpret procedures and processes, and provide leadership to strategize and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk Collaborate with and influence functional business partners, leaders, and executive management to provide support and drive strategic initiatives for the business Required Qualifications: 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Redress/remediation or quality assurance experience, specifically building new redress operations and QA program Credit card product or servicing experience Experience creating and improving processes through strategic thinking Experience with test design and/or leading a team with design responsibilities Front-line operations experience with a risk mindset (e.g., appropriate control environment and retention for testing purposes) Knowledge and experience with products, systems, and processes within collections & servicing Data analysis experience related to building and tracking within a database to support management of operations Experience analyzing and articulating data trends both visually and verbally to executive-level leaders Demonstrated ability to identify and evaluate exposures, potential risks, and propose solutions Strong problem solving and analytical skills with ability to turn findings into strategic imperatives Demonstrated ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach Experience making timely and independent judgment decisions while working in a fast-paced and results-driven environment Experience interacting with integrity and a high level of professionalism with all levels of team members and management Job Expectations: Willingness to work on-site at stated location on the job opening. This role offers a hybrid work schedule. Ability to travel up to 10% of the time. This position is not eligible for Visa sponsorship. Posting locations: West Des Moines, IA Chandler, AZ Wilmington, DE Charlotte, NC Tempe, AZ Required location(s) listed above. Relocation assistance is not available for this position. Posting End Date: 27 Jun 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. 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