Backhaul Direct is hiring a class of full-time Carrier Operations Representative for our Indianapolis, IN office. As a Carrier Operations Representative, you will manage inbound calls from motor carriers and negotiate the best rates to ensure our customers’ needs are met. You will spend 60-90 days learning the logistics industry, being trained and absorbing the Backhaul Direct laidback culture. This Carrier Operations Representative position is on our national sales team and requires an energetic, strategically focused and creative sales achiever that enjoys the latitude of working independently and effectively using their time management skills.

Who is Backhaul Direct?

An innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Backhaul Direct has been evolving since 2004—from a small start-up to becoming a major domestic and international logistics provider. BHD's balanced approach towards innovation and customer service gives our shipping clients the ability to stay ahead of the curve, while still receiving one-on-one personal attention.

What will you do as a Carrier Operations Representative?

• Negotiate pricing shipment rates with motor carriers
• Resolve motor carrier issues to ensure motor carrier satisfaction and retention
• Manage inbound calls from motor carriers daily to capture available equipment and pricing opportunities
• Identify and document motor carrier needs within our transportation management system
• Confer with team leader to discuss issues, coordinate activities, and resolve problems
• Ensure timely pickup and delivery of customer freight shipments

What qualifications do you need for a Carrier Operations Representative?

• Bachelor’s degree desired
• Previous sales and/or customer service experience preferred
• Demonstrated problem solving, critical thinking, and decision-making abilities
• Proven ability to work independently and be a team player in a fast-paced environment
• Proven successful sales experience in telephone sales, personal selling, and customer service
• Entrepreneurial spirit with a growth mindset
• Financial acumen, and measurable success in developing, implementing, and executing on plans
• Proven ability to contribute to a dynamic, high-energy sales team with varying levels of experience
• Exceptional verbal, written, and face-to-face communication skills
• Detail-oriented and possess organizational skills
• Time management skills with ability to continually multi-task
• Ability to work independently and remain on-task with minimal supervision

Why would you choose Backhaul Direct?

• Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
• 90-day training program (think of it as getting paid to continue your education)
• Strong fundamentals about who we are (Our Fundamentals | Backhaul Direct)
• Robust benefit packages (including medical, dental, vision, life, disability, 401k match, PTO, and paid holidays)
• Internal growth opportunities for high performers
• This is an in-office position. No relocation assistance available.

Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.