1 12-Volt Automotive Technical Support Job in San Marcos, CA
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12-Volt Automotive Technical Support
$96k-119k (estimate)
Full Time | Durable Manufacturing
2 Weeks Ago
Baja Designs is Hiring a 12-Volt Automotive Technical Support Near San Marcos, CA
12-Volt Automotive Technical Support | Baja Designs & sPODAbout Baja Designs & SPODPerformance lighting solutions from Baja Designs have been at the forefront of off-road lighting for 25 years. We specialize in LED light bars, LED auxiliary lights, and the world’s first laser and auxiliary lights. Established in 2005, sPOD is a leading innovator in vehicle precision power management solutions and is now a part of the Baja Designs family. We have a solution for every rider, driver, and adventurist including ATV, Motorcycle, Adventure Bike, and Truck lighting.
Why Work with Us?The 6 Core Values At Baja DesignsRespect- Everyone is a priorityAccountability- Regardless of title, we are all responsible for our performance, words, and actionsPersonal Professional Growth- Support each other’s individual growth so we grow as a teamTeamwork- We contribute & collaborate in a positive mannerClear Honest Communication- Our effective communication leads to our successWork/Life Balance- We work to live, not live to workBaja Designs Mission Statement“We Manufacture industry-leading solutions that inspire off-road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions.”Baja Designs is proud to be an equal-opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
What you can look forward to as a Baja Designs employee:We offer competitive pay and a comprehensive benefits package including health insurance; employer-paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation, and paid sick time; casual work environment, and much more!
Responsibilities
To learn more about us, please visit our website at bajadesigns.com. Follow us on Facebook, Twitter, Instagram, and LinkedIn for updates happening at Baja Designs!
About Baja DesignsPlease note that some job postings are for sister companies within the Bestop Family of Brands... Baja Designs manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftsmanship, consumer engagement and providing meaningful solutions. For 30 years Baja Designs has engineered revolutionary ways to stay at the forefront of automotive lighting. The first product developed was a Dual Sport kit that made a pure off road motorcycle minimally street legal. This intimate knowledge of motorcycle electrical capabilities led to a natural evolution to engineer the first HID motorcycle race light. Founder and engineer Alan Roach was an avid Baja 1000 motorcycle racer who was able to fine tune a motorcycle’s limited light optics to maximize rider comfort, speed and safety. As a result, BD lights have won every professional and amateur motorcycle and ATV Baja 1000 class for over 15 years. Moving forward to today, Baja Deigns is on the forefront of lighting technology. Being mainly an aftermarket product we are able to adapt to the newest technologies in a matter of weeks instead of years. This has attracted the attention of everyone from the US Special Forces, foreign countries and some of the fastest racecar drivers in the world. We design the highest performing lights that will stand the test of time and through the harshest environments so your light is there when you need it.
Why Work with Us?The 6 Core Values At Baja DesignsRespect- Everyone is a priorityAccountability- Regardless of title, we are all responsible for our performance, words, and actionsPersonal Professional Growth- Support each other’s individual growth so we grow as a teamTeamwork- We contribute & collaborate in a positive mannerClear Honest Communication- Our effective communication leads to our successWork/Life Balance- We work to live, not live to workBaja Designs Mission Statement“We Manufacture industry-leading solutions that inspire off-road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftmanship, consumer engagement, and providing meaningful solutions.”Baja Designs is proud to be an equal-opportunity employer. Baja Designs recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
What you can look forward to as a Baja Designs employee:We offer competitive pay and a comprehensive benefits package including health insurance; employer-paid dental, vision, disability, life, and AD&D; 401K with a generous company match; tuition assistance; holiday, vacation, and paid sick time; casual work environment, and much more!
Responsibilities
- Provide technical assistance to customers on all Baja Designs & sPOD products
- Provide troubleshooting assistance to customers via phone and email on Baja Designs & sPOD items
- Assist customers with product installations
- Answer product fitment questions
- Facilitate sales over the phone/email/walk-in customers
- Assist with inbound sales inquiries and upsell/cross-sell when necessary
- Communicate with the engineering department to stay up to date on the latest products
- Maintain product information material and organize for quick reference when needed
- Maintain and initiate Warranty Claims.
- Coordinate with the shipping department for the return of repaired orders and keep customers up to date on status.
- Identify issues with various kits and communicate customer needs to the Product Development team.
- Keep up to date on new off-road vehicles and maintain knowledge of differences/updates in vehicle models.
- Record customer feedback and relay information back to designated departments.
- Understand all current and legacy products and attend all new product training.
- Promote and maintain a positive attitude toward our customers while exceeding their expectations for services provided.
- 3-5 years of customer service/sales experience preferred.
- Technical background with experience in:
- 12 VDC electrical theory
- Automotive battery and charging systems
- Wiring, Switches, and Relays
- Installation of aftermarket accessories (automotive, marine, motorcycle, etc)
- Knowledge of the off-road industry is preferred.
- Willingness to learn about Baja Designs & sPOD products and accessories
- High School Diploma required or equivalent
- Excellent written and verbal communication skills (English)
- Being bilingual is a plus
- MS Office Suite Intermediate Skills
- NetSuite skills are a plus
- Strong organizational skills and detail-oriented
- Ability to multitask
- Strong telephone skills
- Excellent teamwork skills and experience
- Promote an atmosphere of positive attitude to our customers while exceeding their expectations for services provided.
- This role is more focused on Technical Support with opportunities sales.
- Full-time (In Person)
- Monday- Friday; 8:30 AM - 5:30 PM
- San Marcos, CA.
To learn more about us, please visit our website at bajadesigns.com. Follow us on Facebook, Twitter, Instagram, and LinkedIn for updates happening at Baja Designs!
About Baja DesignsPlease note that some job postings are for sister companies within the Bestop Family of Brands... Baja Designs manufacture industry-leading solutions that inspire off road and automotive enthusiasts alike to explore the unknown. We stay on the cutting edge through best-in-class performance, craftsmanship, consumer engagement and providing meaningful solutions. For 30 years Baja Designs has engineered revolutionary ways to stay at the forefront of automotive lighting. The first product developed was a Dual Sport kit that made a pure off road motorcycle minimally street legal. This intimate knowledge of motorcycle electrical capabilities led to a natural evolution to engineer the first HID motorcycle race light. Founder and engineer Alan Roach was an avid Baja 1000 motorcycle racer who was able to fine tune a motorcycle’s limited light optics to maximize rider comfort, speed and safety. As a result, BD lights have won every professional and amateur motorcycle and ATV Baja 1000 class for over 15 years. Moving forward to today, Baja Deigns is on the forefront of lighting technology. Being mainly an aftermarket product we are able to adapt to the newest technologies in a matter of weeks instead of years. This has attracted the attention of everyone from the US Special Forces, foreign countries and some of the fastest racecar drivers in the world. We design the highest performing lights that will stand the test of time and through the harshest environments so your light is there when you need it.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$96k-119k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/06/2024
WEBSITE
bajadesigns.com
HEADQUARTERS
SAN MARCOS, CA
SIZE
100 - 200
FOUNDED
1992
TYPE
Private
CEO
DEANNE MOORE
REVENUE
$10M - $50M
INDUSTRY
Durable Manufacturing
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About Baja Designs
Baja Designs is a provider of off-road lighting products for the automotive market.
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