• Experience working with cloud-based platforms that deliver digital workflows; The ideal candidate will have experience using ServiceNow
• Ability to manage customer expectations and meet and exceed Service Level Agreements
• Proficient at prioritization including providing estimated time for completion of tasks and negotiating additional time where necessary
• Experience with quality management systems and peer review
• Strong experience working in a team environment
• Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience
• 'Can-do' attitude, demonstrates proactivity and takes the initiative
• Strong technical capabilities across MSOffice Suite (e.g., Word, Excel, Outlook, Access, PowerPoint, Teams)
• Interested in career development and advancing both soft, tech, and administrative capabilities
• Ability to embrace change and challenges
• Ability to focus on the delivery of high-quality services
• Strong communication skills, both written and verbal

This position is bonus eligible and includes benefits such as medical, dental, vision, and 401(k) based on number of hours worked. The US base compensation for this position is expected to be $68,000 to $78,000 annually if located in any California or Chicago office. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.